Medical Front Desk

ENT & Allergy Associates of Florida; West Palm Beach (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental and Vision: Effective

Job summary

ENT and Allergy Associates of Florida invites an experienced Medical Front Desk to join our Palm Beach Gardens office. This full-time role runs Monday–Friday 8:00–5:00 and supports patient intake, scheduling, and front-desk operations.

You will handle multi-line phones, verify insurance, collect payments, maintain EMR records, and assist patients with forms and policies. A minimum of 1 year in a medical setting and strong communication are required; bilingual skills are a plus.

Qualifications

• Minimum 1 year in a medical practice.
• Strong customer service and interpersonal skills.
• Strong written and verbal communication with a clear speaking voice.
• Ability to prioritize and handle a high volume of patients.
• Ability to work in a team environment.
• Working knowledge of medical terminology.
• Strong computer literacy.
• Bilingual is a plus.

Responsibilities

• Providing superior customer service to all patients and guests.
• Answer multi-line phones.
• Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data.
• Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents.
• Process payments from patients for co-pays and uninsured visits.
• Insurance Verification
• Schedule appointments for new and recurring patients based on Physician and PA/NP availability
• Maintain hard copy patient records as well as the files stored in our EHR
• Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services
• Provide patients with support and guidance as needed

Skills

Customer service

Interpersonal skills

Communication skills

Multitasking

Team player

Medical terminology

Computer literacy

Bilingual (plus)

EMR systems

Medical records

Tools

EMR software

Job description

ENT and Allergy Associates of Florida has been serving the needs of our patients for 62 years. Join us and experience what it's like to take pride in being part of a dynamic team that is on the cutting edge.

We are currently seeking a Medical Front Desk individual for a full-time, Monday - Friday, 8:00-5:00 position at our Palm Beach Gardens office. Our practice provides comprehensive general and subspecialty ENT medical and surgical care within the convenience of one medical group. Patient care is our top concern, and because we can provide both diagnosis and rehabilitative services, our patients know they can depend on our team for all their needs.

This is an excellent opportunity for an experienced Medical Receptionist who is multitasking oriented, motivated, able to handle a high volume of patients, phone calls and charts. Must be a self-starter, have EMR and medical records, check in and check out experience and willing to learn all aspects of the ENT and Audiology field.

Description

Responsibilities

• Providing superior customer service to all patients and guests
• Answer multi-line phones
• Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data
• Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents.
• Process payments from patients for co-pays and uninsured visits.
• Insurance Verification
• Schedule appointments for new and recurring patients based on Physician and PA/NP availability
• Maintain hard copy patient records as well as the files stored in our EHR
• Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services
• Provide patients with support and guidance as needed

Requirements

• Minimum 1-year previous experience in a medical practice.
• Strong customer service and interpersonal skills.
• Strong written and verbal communication skills with a clear speaking voice.
• The ability to prioritize and handle a high volume of patients.
• The ability to work in a team environment.
• Working knowledge of medical terminology.
• Strong computer literacy.
• Bilingual is a plus.

Benefits

• Medical, Dental and Vision: Effective 1st of the month after 60 days of full time employment.
• Company paid STD, LTD, Life: Effective 1st of the month after 1 year of full-time employment.
• 401(K): Effective 1st of the month after 1 year of employment.
• 6 Paid Holidays: Effective immediately.
• PTO: Time earned per pay period

Physical Demands: Coordination, manual, and physical dexterity sufficient to properly and adequately use various items of medical equipment and office equipment as required of the position or directed by the Manager. The position may involve sitting, standing, bending, and stooping. Responsibilities may also require the incumbent to travel between ENTAAF offices for support purposes. The incumbent must also be capable of lifting up to 10 pounds.

Salary will be based on experience.

We are an equal-opportunity employer.

We are a tobacco free workforce.

We perform full Criminal, Government, Credit, Drug (to include Nicotine and Tobacco) drivers and professional license background checks on all applicants being considered for positions.

Salary: $19.00 per hour