Medical Front Desk

ENT & Allergy Associates of Florida; Loxahatchee Groves (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

Company paid STD/LTD/Life

401(K)

Paid Holidays

PTO

Job summary

ENT and Allergy Associates of Florida is seeking a Medical Front Desk Representative for a full-time role in Loxahatchee, FL. Scheduling, patient check-in/out, and insurance data collection are core duties.

Ideal candidates bring strong customer service, organization, and multitasking skills to handle high patient volume and multiple phone lines. EMR experience and bilingual Spanish are a plus, with training provided.

Qualifications

• Preferred 1-year experience in a medical practice.
• Strong customer service and interpersonal skills.
• Strong written and verbal communication with a clear speaking voice.
• Ability to prioritize and handle a high volume of patients.
• Ability to work in a team environment.
• Working knowledge of medical terminology.
• Strong computer literacy.
• Bilingual Spanish speaking is a plus.

Responsibilities

• Provide superior customer service to patients and visitors.
• Answer multi-line phones.
• Greet patients, check them in, and collect insurance information.
• Provide intake and new patient forms and office policies.
• Process patient payments for co-pays and uninsured visits.
• Verify insurance.
• Schedule appointments based on provider availability.
• Maintain hard copy and EMR records.
• Call patients to remind about appointments and off-site testing.
• Provide patient support and guidance as needed.

Skills

Medical front desk experience

Customer service

Communication skills

Teamwork

Medical terminology

Bilingual Spanish

EMR software

Tools

EMR system

Job description

ENT and Allergy Associates of Florida has been serving the needs of our patients for 62 years. Join us and experience what it's like to take pride in being part of a dynamic team that is on the cutting edge.

We are currently seeking a Medical Front Desk Representative for a full-time, Monday - Friday, 8:30-5:30 position at our Loxahatchee office (on the grounds of Palms West Hospital). Our practice provides comprehensive general and subspecialty ENT medical and surgical care within the convenience of one medical group. Patient care is our top concern, and because we can provide both diagnosis and rehabilitative services, our patients know they can depend on our team for all their needs.

This is an excellent opportunity for an experienced individual with strong customer service skills. Prior Medical front desk experience is preferred but not required. The ideal candidate must be organized and multitasking oriented, motivated, able to handle a high volume of patients, phone calls and charts. Must be a self-starter, have EMR and medical records, check in and check out experience preferred and willing to learn all aspects of the ENT and Audiology field.

Responsibilities

• Providing superior customer service to all patients and guests
• Answer multi-line phones
• Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data
• Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents.
• Process payments from patients for co-pays and uninsured visits.
• Insurance Verification
• Schedule appointments for new and recurring patients based on Physician and PA/NP availability
• Maintain hard copy patient records as well as the files stored in our EHR
• Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services
• Provide patients with support and guidance as needed

Requirements

• Preferred 1-year previous experience in a medical practice.
• Strong customer service and interpersonal skills.
• Strong written and verbal communication skills with a clear speaking voice.
• The ability to prioritize and handle a high volume of patients.
• The ability to work in a team environment.
• Working knowledge of medical terminology.
• Strong computer literacy.
• Bilingual Spanish speaking is a plus.

Benefits

• Medical, Dental and Vision: Effective 1st of the month after 60 days of full time employment.
• Company paid STD, LTD, Life: Effective 1st of the month after 1 year of full-time employment.
• 401(K): Effective 1st of the month after 1 year of employment.
• 6 Paid Holidays: Effective immediately.
• PTO: Time earned per pay period

Physical Demands:

Coordination, manual, and physical dexterity sufficient to properly and adequately use various items of medical equipment and office equipment as required of the position or directed by the Manager. The position may involve sitting, standing, bending, and stooping. Responsibilities may also require the incumbent to travel between ENTAAF offices for support purposes. The incumbent must also be capable of lifting up to 10 pounds. We will make reasonable accommodations for qualified individuals with disabilities if needed to perform the essential functions of the job.

Salary will be determined based on experience.

We are an equal-opportunity employer.

We are a tobacco free workforce.

We perform full Criminal, Government, Credit, Drug (to include Nicotine and Tobacco) drivers and professional license background checks on all applicants being considered for positions.

Salary: $21.00 per hour