Medical Field Service Engineer - On-Site Maintenance

GE HealthCare; Memphis (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

GE HealthCare Field Service Engineer role in Memphis/Jackson, TN focused on on-site preventative maintenance and basic repairs of medical equipment. You will assist with installations and coordinate with customers to ensure satisfaction and timely follow-up.

You will follow hospital protocols, document work, and support escalation processes as needed to resolve issues. The role requires an Associate degree or equivalent, or 4 years of related experience, with a valid driver’s license, ability to

Qualifications

• Associate degree in related field or equivalent military education and 2 years of experience servicing electronic equipment.
• Or high school diploma/GED and 4 years of relevant experience.
• Or a graduate of the GEHC Apprentice Program.
• Must have and maintain a valid Driver’s License.
• Experience with Web applications as well as Microsoft suite of products.
• Work location: Memphis/Jackson, TN.
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• Ability to be available after hours and/or work a rotating on-call schedule including weekends.
• Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction.

Responsibilities

• Perform timely and accurate preventative maintenance on medical equipment to ensure optimal delivery of healthcare services.
• Troubleshoot and perform basic service repairs on customer equipment.
• Assist more experienced field engineers with equipment installations and more complex repairs.
• Proactively engage with team members to ensure appropriate solution for the customer.
• Maintain relationships with customers and ensure timely communication and proper follow up to drive customer satisfaction.
• Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; document all work daily.
• Partner with customer and/or sales team to recommend value-added services.
• Use GEHC escalation process and work with regional support to define and implement corrective actions.

Skills

Web applications

Microsoft Office

Driver’s License

Orderly multitasking

Education

Associate degree in related field

High school diploma/GED

GEHC Apprentice Program

Job description

GE HealthCare Field Service Engineer role in Memphis/Jackson, TN focused on on-site preventative maintenance and basic repairs of medical equipment. You will assist with installations and coordinate with customers to ensure satisfaction and timely follow-up.

You will follow hospital protocols, document work, and support escalation processes as needed to resolve issues. The role requires an Associate degree or equivalent, or 4 years of related experience, with a valid driver’s license, ability to