Medical Examiner & Funeral Home Liaison

Gift of Life Michigan; Ann Arbor (MI); On-site; USD 70,000 - 95,000; Full time

Job summary

Gift of Life Michigan seeks a Medical Examiner/Funeral Home Liaison to cultivate and strengthen relationships with Medical Examiner offices and funeral homes within the service area, ensuring collaboration that supports donation opportunities while respecting customer needs.

The role involves contract development, data analysis, stakeholder education, and participation in industry events. Strong communication, organizational, and office skills are essential.

Qualifications

• Bachelor's degree in a field related to the essential duties (healthcare related) or equivalent experience.
• Demonstrated ability to establish relationships and work diplomatically with key stakeholders.

Responsibilities

• Establish, maintain, and strengthen relationships with Medical Examiner offices and Funeral Homes throughout the assigned service area through outreach, education, service recovery, and relationship development activities.
• Develop, negotiate, and maintain working agreements and contracts with Medical Examiner offices in accordance with Michigan law.
• Serve as a resource to Gift of Life staff regarding Medical Examiner and Funeral Home processes, relationships, concerns, and operational issues including training and meetings.
• Analyze and utilize operational, referral, authorization, and donation data to identify opportunities for stakeholder education, process improvement, and relationship development.
• Prepare and present stakeholder-specific data, outcomes, metrics, and performance reports to Medical Examiner offices, Funeral Homes, and internal stakeholders to support collaboration and continuous improvement.
• Maintain programs that generate electronic referrals of non-hospital deaths.
• Participate in ongoing Medical Examiner and Funeral Home educational programs, displays, conferences, and exhibits.
• Meet annual performance goals and objectives.
• Perform other duties as assigned.

Skills

Relationship building

Communication

Presentation skills

English fluency

Problem solving

Organizational skills

Attention to detail

Microsoft Office (Outlook/Teams)

Education

Bachelor's degree in healthcare related field

Equivalent education/experience

Tools

Microsoft Office (Outlook, Teams)

Job description

Description

Summary

In alignment with Gift of Life Michigan's core purpose and core values, the Medical Examiner/Funeral Home Liaison establishes and maintains good working relationships with forensic and funeral industry professionals in our service area to enhance and improve a collaborative environment that fosters donation opportunities while preserving the respective needs of the customers.

Duties & Responsibilities

The following duties and responsibilities are stated in broad terms and not intended to be inclusive. Those in bold are essential duties of the position:

• Establish, maintain, and strengthen relationships with both Medical Examiner offices and Funeral Homes throughout the assigned service area through outreach, education, service recovery, and relationship development activities.

• Develop, negotiate, and maintain working agreements and contracts with Medical Examiner offices in accordance with Michigan law.

• Serve as a resource to all Gift of Life staff regarding Medical Examiner and Funeral Home processes, relationships, concerns, and operational issues which may include providing training, attending other department meetings as needed.

• Analyze and utilize operational, referral, authorization, and donation data to identify opportunities for stakeholder education, process improvement, and relationship development.

• Prepare and present stakeholder-specific data, outcomes, metrics, and performance reports to Medical Examiner offices, Funeral Homes, and internal stakeholders to support collaboration and continuous improvement.

• Maintain programs that generate electronic referrals of non-hospital deaths.

• Participate in ongoing Medical Examiner and Funeral Home educational programs, displays, conferences, and exhibits.

• Meet annual performance goals and objectives.

• Perform other duties as assigned.

Qualifications

Education and/or Experience

Required

• A bachelor's degree in a field related to the essential duties of the position, including but not limited to healthcare related (biology, exercise science, etc.) or an equivalent combination of education and experience.
• Demonstrated ability to establish relationships and work diplomatically with key stakeholders.

Preferred

• Funeral Director license
• Experience in forensics or medical examiner investigations
• Prior experience in a healthcare organization, transplant center, or organ/tissue procurement organization.

Knowledge, Skills, and Abilities (KSA)

• Written and verbal fluency in English.
• Ability to exercise initiative, critical thinking, and problem-solving.
• Strong interpersonal, communication, and presentation skills.
• Proficiency with Microsoft Office programs, including Outlook and Teams and other technology systems used in business operations.
• Strong organizational skills and ability to manage multiple and competing priorities.
• Demonstrate attention to detail.

Organizational Culture Expectations

• Demonstrate the competencies of Professional, Determined and Compassionate.
• Maintain a motivated and positive attitude.
• Support an inclusive work environment.
• Ability to successfully collaborate and work as a member of an interdisciplinary team.
• Actively seek improvements.
• Always maintain a safe working environment and use of Universal Precautions.
• Maintain appropriate level of confidentiality in all areas dealing with sensitive, protected, and confidential information.