Medical Equipment Delivery Technician - Full-Time

Mercy Assisted Care, Inc.; Janesville (WI); Sur place; USD 22 000 - 36 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Life & Disability Insurance

FSA/HSA Options

Paid Time Off

Résumé du poste

Mercyhealth is hiring a Home Medical Equipment Delivery Technician to service patients in the community. The role involves delivering, assembling, and instructing patients on safe use of equipment, from canes to complex assistive devices, with follow-up visits for maintenance and exchanges.

The position requires 6 to 12 months in customer service, a valid driver's license, and the ability to lift up to 75 lbs. Typical hours are 40 per week, with on-call and occasional weekend duties.

Qualifications

• Knowledge of medical terminology for equipment use and patient instruction.
• Experience in customer service with strong communication skills.
• Ability to clearly explain instructions and ensure patient understanding.
• Physical ability to lift, move, and position durable medical equipment weighing up to 75 lbs.

Responsabilités

• Deliver home medical equipment to patients in a timely manner.
• Instruct patients on safe use of equipment and perform teach-back.
• Complete required documentation and obtain signatures as needed.
• Work on-call and occasional weekends; address issues and coordinate with departments.
• Inspect, maintain, and restock equipment and verify insurance/demographic data at delivery.

Connaissances

Medical Terminology

Customer Service

Verbal Communication

Lift up to 75lbs

Formation

High School Diploma or Equivalent

Description du poste

OverviewThe Home Medical Equipment Delivery Technician provides service to Mercyheath at Home patients through delivery, assembly and instruction on safe use of home medical equipment. This position also performs follow up visits for preventive maintenance, field repairs, equipment exchanges and equipment pick-ups.Schedule: 40 hours/week, Monday-Friday, 8:30am-5:00pm- on call one day per week and every fourth weekendShift: DaysEssential Duties and ResponsibilitiesDelivers home medical equipment timely and efficiently to patients.Instructs patients in the proper use of equipment per policy using the teach and teach-back method. Equipment ranges from simple walk aids such as canes and walkers to higher tech equipment such bilirubin lights, respiratory care equipment, and complex wheelchairs.Reviews and explains all required documentation at each patient contact. Obtains signatures for consents, education and training forms and proof of delivery as needed.Solves a wide variety of customer issues and questions, while referring issues out of their scope to management of the appropriate department.Assesses appropriateness of equipment based on the patient's ability to use and evaluates patient's home environment to ensure safe use of equipment.Functions independently in an on-call, after hour role to make decisions to resolve customer issues and questions and deliver equipment.Acts as Mercyheath at Home liaison with referral sources, key internal and external customers.Performs preventative maintenance as required by Mercyhealth policy, manufacturer or government regulation. Maintains or repairs equipment as needed and completes all required documentationInspects and cleans returned equipment per procedure.Restocks inventory at multiple consignment locations.Maintains up-to-date, accurate information regarding equipment maintenance, oxygen lot numbers, and equipment delivery, to accreditation and regulatory requirements.Performs daily vehicle check to ensure vehicle maintenance is completed as needed to avoid costly repairs and breakdowns.Loads and secures equipment to be delivered in an appropriate manner to prevent damage and contamination to equipment during transit.Verifies client's demographic and insurance information upon delivery to ensure accurate input to billing for reimbursement.Completes documentation associated with delivery of products timely in accordance with company policy and regulatory requirements.Follows and complies with all policies, procedures, rules, and regulation and Mercyhealth.Complies with all applicable requirements for continuing education to maintain licensure/certification as established by Mercyheath or by state or federal law or regulationEducation and ExperienceHigh School Graduate or equivalent6 to 12 months experience in a customer service-based environment.Certification and LicensureFor those driving Mercyhealth vehicles:Maintain a valid driver's license.Have and maintain an acceptable driving record per Mercyhealth's HR.100 Fleet and Driver Safety policy.For those driving their personal vehicles:Maintain a valid driver's license and reliable transportation with proof of vehicle insurance when requested.Have and maintain an acceptable driving record per Mercyhealth's HR.100 Fleet and Driver Safety policy.Skills and AbilitiesKnowledge of Medical TerminologyBasic computer skillsExcellent customer service and verbal communication skills.Ability to lift, carry and move durable medical equipment that weighs up to 75lbs.Special Physical DemandsThe Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.Frequent exposure to all types of weather along with driving up to 150 miles may be required when completing home equipment deliveries or routine follow-ups. Working conditions are often stressful, demanding and fast paced, including frequent interruptions. This position must be able to prioritize workload and multi-task. Working conditions can vary due to the work being performed in a warehouse location and in patient's homes where the temperature may fluctuate. Interaction with patients and used equipment presents potential infection control hazards; they are often exposed to patients/family members who are ill, apprehensive, and stressed, along with employees who are sometimes dealing with very heavy workloads, or stressful situations.Ability to lift, carry and move durable medical equipment that weighs up to 75lbs. Items weighing up to 75 lbs. may need to be carried and placed on stacked shelving. Pushing and pivoting up to 200 lbs. is common. Many activities require repetitive motion (i.e., use of keyboard).PAY RANGE:$15.70 - $26.14Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.Mercyhealth offers competitive pay and a comprehensive benefits package including:Medical, Dental, VisionLife & Disability InsuranceFSA/HSA OptionsGenerous, accruing paid time offPaid Parental and caregiver leaveCareer advancement and educational opportunitiesTuition and certification reimbursementCertification ReimbursementWell-being ProgramsEmployee DiscountsOn-Demand PayFinancial EducationAnnual recognition/awards eventsPartner appreciation daysFamily entertainment/attractions discountCommunity service/improvement opportunitiesClick here for more details regarding Mercyhealth Careers Benefit Information.At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.Mercyhealth has been nationally recognized for our commitment to our people and culture, including:#1 in the nation on AARP's Best Employers for Workers Over 50One of Working Mother magazine's 100 Best Companies for Working MothersA Top 50 Company and Top 10 Nonprofit for Executive Women