Medical Equipment Delivery Driver/Technician

Partners in Home Care; Missoula (MT); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Company vehicle provided

Paid training

401k with company match

Tuition reimbursement

Annual training budget

Job summary

Partners In Home Care is seeking a Home Medical Equipment (HME) Patient Service Technician to deliver and set up equipment for patients throughout Western Montana. The role requires strong customer service skills, mechanical aptitude, and the ability to work independently from our Missoula office.

The position includes a Monday–Friday schedule with on-call rotation, a company vehicle, comprehensive training, and opportunities for professional development while helping patients remain safe at

Qualifications

• High school diploma or equivalent required.
• One year of customer service experience in healthcare/technical environment preferred.
• Experience with equipment setup or delivery is a plus.

Responsibilities

• Deliver and set up a wide range of Home Medical Equipment (HME) to and from patient residences and healthcare facilities.
• Educate patients and caregivers on proper use, maintenance, and safety of HME.

Skills

Mechanical aptitude

Customer service

Communication

Time management

Problem solving

Patient care

Documentation

Education

High school diploma

Job description

Looking for a career where you can help people while staying active and working independently? Partners In Home Care is seeking a Home Medical Equipment (HME) Patient Service Technician to deliver and set up medical equipment for patients throughout Western Montana.

Why Join Our Team?

• Consistent Monday-Friday schedule with occasional on-call rotation for evenings and weekends
• Company vehicle provided during work hours
• Independent work environment with autonomy throughout your day
• Paid training and ongoing development opportunities
• Meaningful work helping patients remain safe and independent at home

Department: HME

Schedule: Full-Time. Typically M-F 8:00-5:00 with occasional evenings/weekends coverage.

Location: Based out of our Missoula, MT office, requires travel to other counties within our service area.

Job Duties and Responsibilities

• Delivers and picks up a wide range of Home Medical Equipment (HME) to and from patient residences and healthcare facilities.
• Performs thorough Equipment Setup, including assembly, installation, and configuration of HME according to manufacturer specifications and patient needs.
• Educates patients and caregivers on the proper use, maintenance, and safety of HME, ensuring complete understanding and comfort.
• Provides exceptional Customer Service, addressing patient questions, concerns, and technical issues with professionalism and empathy.
• Conducts routine Equipment Maintenance and performs minor repairs or adjustments on-site to ensure optimal functionality.
• Executes effective Troubleshooting to diagnose and resolve equipment malfunctions quickly, minimizing patient inconvenience.
• Manages daily Delivery Services routes efficiently, adhering to schedules and company policies.
• Completes accurate Documentation for all deliveries, setups, services, and patient interactions, maintaining meticulous records.
• Assists with Inventory Management by tracking equipment, supplies, and parts, ensuring proper stock levels and organization.
• Maintains up-to-date Product Knowledge on all HME offerings, new technologies, and relevant industry standards.

Required Qualifications

Education

• High school diploma or equivalent.

Experience

• One year of experience in a customer service role, preferably in a healthcare or technical service environment.
• Experience with Equipment Setup or Delivery Services is a plus.

Healthcare experience is helpful but not required. We provide training for candidates with strong customer service skills, mechanical aptitude, and a desire to help others.

Knowledge/Skills

• Possesses strong mechanical aptitude and problem-solving skills for Equipment Maintenance and Troubleshooting.
• Demonstrates excellent communication and interpersonal skills, especially in Patient Care and Customer Service interactions.
• Exhibits a foundational understanding of Home Medical Equipment (HME) and its applications.
• Manages time effectively and organizes daily tasks for efficient Delivery Services.
• Maintains accurate records and Documentation with attention to detail.
• Holds a valid driver's license and maintains a clean driving record.

Physical Requirements/Work Conditions

This active, hands-on role is ideal for someone who enjoys staying physically engaged throughout the workday. Team members regularly lift, move, and install medical equipment in patients' homes while traveling throughout Western Montana.

What We Offer:

We have a large variety of benefits and unique programs to help support our staff to maintain a happy, healthy work-life balance.

• Generous Paid Time Off
• Comprehensive Medical, Dental, & Vision -Beginning the first of the month following your start date. No months of waiting!
• Supplemental Insurance, FSA, & HSA Account Options
• 401k Retirement Plan with Company Match
• Company Paid Life Insurance
• Tuition Reimbursement
• Annual Training Budget for Personal Development
• Employee Assistance Program, Legal and ID Protection, Pet Insurance, Financial Wellness Program, and many more!

Partners In Home Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.