Medical Equipment Customer Service Representative

Quipt Home Medical; Lexington (KY); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a dedicated Medical Equipment Customer Service Representative to join their team. In this role, you will be the vital link between patients and the services they need, ensuring that all communications and paperwork related to durable medical equipment are handled with precision and care. Your ability to assist clients effectively and maintain high standards of service will be crucial in helping patients manage their health at home. This position offers a chance to make a real difference in people's lives while working in a supportive and dynamic environment. If you are passionate about customer service and the medical field, this opportunity is perfect for you.

Benefits

Generous paid time off

Overtime pay

Employee discount program

401k

Medical, Prescription, Dental and Vision

Life Insurance

Disability benefits

Employee recognition program

Bonus and incentive opportunities

Mileage reimbursement

Qualifications

• High school diploma or GED required; experience in medical equipment preferred.
• Strong communication skills and ability to handle sensitive information.

Responsibilities

• Assist with patient information intake for medical equipment services.
• Communicate with clients to address questions and concerns promptly.

Skills

Mathematical calculations

Effective communication

Confidentiality

Multi-tasking

Time-management

Problem-solving

Education

High school diploma or GED

Experience in medical field

Medical terminology knowledge

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Office equipment

Job description

Medical Equipment Customer Service Representative

Rotech Healthcare Inc | Lexington, KY 40598

About Rotech

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states.

Overview and Responsibilities

Job Summary

We are seeking a dedicated Customer Service Representative to join our team. In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers, and referral sources as it relates to patient services and third party reimbursement.

Essential Job Duties and Responsibilities

1. Assists with updating respiratory grid.
2. Clears previous day's route and checks all paperwork for accuracy and completeness.
3. Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner.
4. Completes SOPs/CMNs and documents on tracking log.
5. Complies with all applicable company policies and procedures to meet JCAHO and company standards.
6. Coordinates all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveries.
7. Maintains referral log.
8. Monitors office supplies.
9. Prepares deposit for location on a weekly basis.
10. Prepares invoices for next day routes.
11. Processes paperwork - confirms tickets, inputs new patient set-ups, and assembles charts.
12. Provides service for all retail/walk-in equipment requests.
13. Provides technical assistance to customers.
14. Verifies Medicare, Medicaid, and private insurance coverage information.
15. Works with outside agencies to resolve customer issues.
16. May be required to cover on call, drive a company vehicle and make deliveries to patient's homes.
17. Performs other duties as assigned.

Qualifications

Employment is contingent on:

1. Background investigation (company-wide).
2. Drug screen (when applicable for the position).
3. Valid driver's license in state of residence with a clean driving record (when applicable for the position).

Required Education and/or Experience

1. High school diploma or GED equivalent, required.

Preferred Education and/or Experience

1. Experience with medical equipment, preferred.
2. Experience with medical billing practices and billing reimbursement, preferred.
3. Experience in medical field and administrative record management, preferred.
4. One year of related work experience, preferred.
5. Medical terminology, preferred.

Skills and Competencies

1. Accurately perform simple mathematical calculations.
2. Effectively communicate in English; both oral and written.
3. Interpret a variety of communications (verbal, non-verbal, written, listening and visual).
4. Maintain confidentiality, discretion and caution when handling sensitive information.
5. Multi-task along with attention to detail.
6. Self-motivation, organized, time-management and deductive problem solving skills.
7. Work independently and as part of a team.

Machines, Equipment and Technical Abilities

1. Email transmission and communication.
2. Internet navigation and research.
3. Microsoft applications; Outlook, Word and Excel.
4. Office equipment; fax machine, copier, printer, phone and computer and/or tablet.

Physical Demands

1. Lift and carry office equipment at times.
2. Requires lifting (minimum of 35 pounds) and transporting of patient equipment.
3. May be required to cover on call, drive a company vehicle and make deliveries to patient's homes.
4. Requires contact with patients and equipment with potential exposure to contagious pathogens.
5. Requires sitting, walking, standing, talking and listening.
6. Requires close vision to small print on computer and/or tablet and paperwork.

Rotech Information Benefits

1. Generous paid time off and paid holidays.
2. Overtime pay for non-exempt hourly positions based on business needs.
3. Commission for Account Executives.
4. Fixed and variable rate car reimbursement for Area Managers and Account Executives.
5. Employee discount program.
6. Employee recognition program.
7. Bonus and incentive opportunities.
8. Mileage reimbursement (when applicable for the position).
9. Telephone reimbursement (when applicable for the position).
10. EAP.
11. 401k.
12. Medical, Prescription, Dental and Vision.
13. HSA and FSA/Dependent Care FSA.
14. Life Insurance, Disability, Accidental death, Identity protection and Legal services.
15. Meru Health Mental health and Mercer SmartConnect Medicare programs.
16. Livongo Diabetes and High Blood Pressure programs.
17. Healthcare Bluebook and RX Savings solutions programs.
18. HEPB and TB vaccinations.

Make the Right Move and Submit your Resume Today!

The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, sign into your account. All positions are posted for a minimum of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.