Medical Equipment Customer Service Representative

Rotech Healthcare; Saint Paul (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a dedicated Medical Equipment Customer Service Representative to enhance patient care. This role involves managing patient information and interacting with clients while ensuring accurate documentation and financial transactions. Join a team committed to empowering patients through quality medical products and services. Enjoy a supportive work environment with generous benefits, including paid time off and employee discounts. If you're passionate about helping others and thrive in a dynamic setting, this opportunity is perfect for you.

Benefits

Generous Paid Time Off

Holidays

Overtime Pay

Commissions

Employee Discounts

Recognition Programs

Health Benefits

Qualifications

• Experience with medical equipment and billing preferred.
• One year of related work experience is a plus.

Responsibilities

• Manage patient information related to durable medical equipment.
• Communicate effectively with patients and referral sources.
• Handle financial transactions and verify insurance coverage.

Skills

Mathematical Calculations

Effective Communication

Organizational Skills

Multitasking

Confidentiality

Education

High School Diploma or GED

Job description

Medical Equipment Customer Service Representative

Join to apply for the Medical Equipment Customer Service Representative role at Rotech Healthcare.

Overview and Responsibilities

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead more comfortable and productive lives by engaging them in their care and empowering them to manage their health at home. With hundreds of locations across 45 states, Rotech offers high-quality medical products, services, and outstanding customer care. For more information, visit Rotech.com.

Job Summary

We are seeking a dedicated Customer Service Representative to join our team. Responsibilities include managing patient information related to durable medical equipment and respiratory products, communicating with patients/clients, co-workers, and referral sources, and handling third-party reimbursements. In Minnesota, the position pays between $18.77/hr and $20/hr, depending on experience and location.

Essential Duties and Responsibilities

• Assist with updating respiratory grids and verifying paperwork accuracy.
• Communicate effectively with patients, clients, and referral sources.
• Complete SOPs/CMNs, document on tracking logs, and prepare files for billing.
• Coordinate patient information, process paperwork, and prepare reports.
• Maintain referral logs, monitor supplies, and handle financial transactions like deposits and invoices.
• Provide service for retail/walk-in equipment requests and offer technical assistance.
• Verify insurance coverage and resolve customer issues with outside agencies.
• Perform additional duties, including on-call coverage, driving, and deliveries, as needed.

Qualifications

• High school diploma or GED required.
• Preferred experience with medical equipment, billing, and administrative record management.
• One year of related work experience preferred.
• Valid driver’s license with a clean record is required, if applicable.

Skills and Competencies

• Accurate mathematical calculations.
• Effective communication skills in English.
• Ability to maintain confidentiality and handle sensitive information.
• Strong organizational and multitasking skills.
• Ability to work independently and in a team.

Physical Demands

• Lift and transport office and patient equipment.
• Potential exposure to contagious pathogens.
• Sitting, standing, walking, and visual acuity requirements.

Benefits

We offer generous paid time off, holidays, overtime pay, commissions, reimbursements, employee discounts, recognition programs, bonuses, health benefits, and more.

Equal Opportunity Employment

Rotech Healthcare is an equal opportunity employer, committed to diversity and nondiscrimination in employment.