Medical Equipment Customer Service Representative

Rotech Healthcare; Oklahoma City (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare company is seeking a Medical Equipment Customer Service Representative to manage patient information and support service delivery for medical equipment. This role involves communication with patients and referral sources, processing paperwork, and ensuring compliance with company standards. Ideal candidates will have a high school diploma, relevant experience, and strong communication skills.

Benefits

Paid time off

Holidays

Overtime

Commissions

Insurance

Qualifications

• High school diploma or GED required.
• Preferred experience with medical equipment or billing.
• One year of related work experience preferred.

Responsibilities

• Perform intake of patient information and communicate with clients.
• Coordinate paperwork for billing and maintain referral logs.
• Provide service for retail/walk-in equipment requests.

Skills

Effective communication skills in English

Accurate mathematical skills

Multi-tasking

Organization

Problem-solving skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Medical Equipment Customer Service Representative

1 day ago Be among the first 25 applicants

About Rotech Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com.

Overview and Responsibilities

Job Summary

We are seeking a dedicated Customer Service Representative to join our team. In this position, you are responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers, and referral sources as it relates to patient services and third-party reimbursement.

Essential Job Duties and Responsibilities

• Assist with updating respiratory grid.
• Clear previous day's route and check all paperwork for accuracy and completeness.
• Communicate with patients/clients and referral sources both verbally and in writing to ensure questions and concerns are addressed promptly.
• Complete SOPs/CMNs and document on tracking logs.
• Comply with all applicable company policies and procedures to meet JCAHO and company standards.
• Coordinate all patient information, process paperwork, including preparation for Billing Department, and complete batch reports for UPS deliveries.
• Maintain referral logs.
• Monitor office supplies.
• Prepare deposits and invoices as required.
• Process paperwork, confirm tickets, input new patient setups, and assemble charts.
• Provide service for retail/walk-in equipment requests and technical assistance to customers.
• Verify insurance coverage (Medicare, Medicaid, private insurance).
• Work with outside agencies to resolve customer issues.
• May be required to cover on call, drive a company vehicle, and make home deliveries.

Other duties include maintaining attendance, working cooperatively with others, managing multiple tasks, and performing additional responsibilities as assigned.

Qualifications

• Background investigation and drug screening required.
• Valid driver's license with a clean driving record (if applicable).

Required Education and Experience

• High school diploma or GED.
• Preferred experience with medical equipment, billing, or in the medical field.
• One year of related work experience preferred.

Skills and Competencies

• Accurate mathematical skills.
• Effective communication skills in English.
• Ability to maintain confidentiality.
• Multi-tasking, organization, and problem-solving skills.
• Ability to work independently and as part of a team.

Machines, Equipment, and Technical Abilities

• Proficiency in email, internet, Microsoft Office, and office equipment.

Physical Demands

• Lift and carry equipment, including up to 35 pounds.
• May require driving and home visits.

Benefits include paid time off, holidays, overtime, commissions, reimbursements, insurance, and other employee programs.

Make the right move and submit your resume today! The hiring manager reviews resumes and contacts applicants with relevant experience. All positions are posted for at least 5 days and remain open until filled, generally no longer than 200 days.

We appreciate your interest in Rotech Healthcare Inc. We are an Equal Opportunity Employer committed to diversity and nondiscrimination.