Medical Equipment Customer Service Representative

Rotech Healthcare; Birmingham (AL); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Medical Equipment Customer Service Representative, where you will play a crucial role in enhancing patient care. This position involves managing patient information and coordinating with various stakeholders to ensure seamless service. You'll be part of a dedicated team that empowers patients to manage their health effectively. With a focus on customer service and support, this role offers a unique opportunity to make a meaningful impact in the lives of patients while working in a dynamic and supportive environment. If you're passionate about helping others and thrive in a collaborative setting, this is the perfect opportunity for you.

Benefits

Paid Time Off

Holidays

Overtime Pay

Employee Discounts

Bonuses

401(k)

Wellness Programs

Qualifications

• Experience with medical equipment or billing is preferred.
• Strong communication and organizational skills are essential.

Responsibilities

• Manage patient information intake for medical equipment.
• Coordinate with patients and referral sources for services.

Skills

Communication Skills

Multi-tasking

Organizational Skills

Problem-solving Skills

Medical Terminology

Education

High School Diploma or GED

Tools

Microsoft Office

Office Equipment

Job description

Medical Equipment Customer Service Representative

Join us to apply for the Medical Equipment Customer Service Representative role at Rotech Healthcare.

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment.

We help patients lead more comfortable and productive lives by engaging them in their care and empowering them to manage their health and treatment at home. Rotech offers high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. For more information, visit our homepage: Rotech.com.

Job Overview

We are seeking a dedicated Customer Service Representative to join our team. This role involves managing tasks and communication related to patient information intake for durable medical equipment and respiratory products, coordinating with patients, clients, co-workers, and referral sources regarding patient services and third-party reimbursement.

Key Responsibilities

• Update respiratory grid and verify paperwork accuracy
• Communicate with patients and referral sources to address questions and concerns
• Complete SOPs/CMNs and document on tracking logs
• Coordinate patient information, prepare paperwork for billing, and manage batch reports
• Maintain referral logs and office supplies
• Prepare deposits and invoices, process paperwork, and assemble charts
• Assist with retail/walk-in equipment requests and provide technical customer support
• Verify insurance coverage and collaborate with outside agencies to resolve issues
• Potentially cover on-call duties, drive company vehicles, and make home deliveries
• Ensure punctual attendance and work cooperatively with others

Qualifications

Employment is contingent upon background checks, drug screening, and a valid driver’s license with a clean record (if applicable). Minimum education requirement is a high school diploma or GED.

Preferred Experience & Skills

• Experience with medical equipment, billing, or medical terminology
• Strong communication, multi-tasking, organizational, and problem-solving skills
• Proficiency with Microsoft Office, email, internet research, and office equipment

Physical Demands

• Lift and carry office and patient equipment (up to 35 pounds)
• May require driving, making home deliveries, and exposure to pathogens
• Prolonged sitting, standing, walking, and visual focus on small print

Benefits

• Paid time off, holidays, and overtime pay
• Reimbursement programs, employee discounts, recognition, bonuses, and incentives
• Comprehensive health insurance, 401(k), and wellness programs

Make the right move—submit your resume today! We review applications continuously until the position is filled. Rotech is an Equal Opportunity Employer.