Medical Education Technologist

Atrium Health; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Atrium Health is seeking a Medical Education Technologist to support the Department of Undergraduate Medical Education. This role involves providing technical assistance, managing educational technology platforms, and ensuring superior service for students and faculty. Successful candidates will possess strong communication and project management skills, with a passion for innovative educational solutions.

Qualifications

• High School Diploma or GED required; bachelor’s degree preferred.
• At least 5 years’ experience in the technology field required.
• Previous experience with learning management systems and educational technologies preferred.

Responsibilities

• Provides general technical support to medical students and faculty.
• Coordinates and manages technology systems for educational purposes.
• Conducts new student orientations and assists with technology during exams.

Skills

Project Management

Communication

Customer Service

Education

High School Diploma or GED

Bachelor's Degree (preferred)

Tools

Canvas

One45

SharePoint

Echo360

Job description

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Job Summary

The Medical Education Technologists (MET) role is a professional, team-centered, and collaborative position responsible for providing expertise, training, and support to the Department of Undergraduate Medical Education within Wake Forest School of Medicine. The MET provides training and support for technology platforms utilized by the various members of the department and students. This position requires an individual to work with a high-level of independence, have strong project management, communication and collaboration skills, a willingness to provide superior customer service, and a passion for creating and supporting innovative educational solutions for leaders, faculty and students.

Overview

Job Summary

The Medical Education Technologists (MET) role is a professional, team-centered, and collaborative position responsible for providing expertise, training, and support to the Department of Undergraduate Medical Education within Wake Forest School of Medicine. The MET provides training and support for technology platforms utilized by the various members of the department and students. This position requires an individual to work with a high-level of independence, have strong project management, communication and collaboration skills, a willingness to provide superior customer service, and a passion for creating and supporting innovative educational solutions for leaders, faculty and students.

The MET will be responsible for coordinating and managing technology systems, assisting with the development of resources, and basic technical support for the Department of Undergraduate Medical Education.

Essential Functions

• Provides general technical support to medical students, house staff, program coordinators, and directors to enhance e-learning and assists with the implementation of teaching and learning solutions
• Serves as a master user and support of select e-learning tools, such as Canvas, WakeTrack, One45, SharePoint, and Echo360 applications for students, faculty and staff.
• Coordinates and acts as liaison with Wake Forest School of Medicine colleagues, supporting other educational e-products, such as web sites, educational applications, and learning management systems to support the academic core.
• Evaluates new and existing products and generates ideas that maximize our use of e-Learning products to support a more efficient and effective learning system for students, residents, team members and faculty.
• Develops and manages relationships with technology vendors to provide excellent service and support for faculty and students.
• Conducts new student orientations to the computer lab as well as assist with student exams and any other student activities that require technological support.
• Performs regular walk-throughs of learning spaces to ensure technology is operational.
• Tracks and monitors helpdesk for patterns of emerging issues as well as respond to tickets and service requests from students and faculty for classroom spaces.
  
  

Physical Requirements

Works in a busy office environment. Frequent contact with various academic health professionals and students. Requires long periods of sitting, operating keyboard. Occasional lifting and walking on campus. Responsible to work in a safe manner. Occasional travel required.

Education, Experience And Certifications

High School Diploma or GED required; bachelor’s degree preferred. At least 5 years’ experience in the technology field required. Previous experience with learning management systems and educational technologies preferred.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research, Analyst, and Information Technology

• Industries

  Hospitals and Health Care

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