Medical Device Repair Technician — Electronics & Optics

Appone; Country View Estates (MA); On-site; USD 3,775,000 - 5,430,000; Full time

Job summary

Appone in Franklin, MA is seeking a Service and Support Technician responsible for in-house electronics, mechanical and optical repairs that include relevant testing procedures of HEI equipment per manufacturer requirements.

You will troubleshoot and repair Heidelberg Engineering diagnostic medical equipment, document repair steps in the CRM, train new staff, and stay current with product knowledge; occasional travel may be required.

Qualifications

• Bachelor’s degree in technologies or equivalent in-depth specialized technical training/experience.
• Minimum of three to five years related experience in a medical device repair facility preferred.
• Proven knowledge and experience with electronics, mechanics, optics, personal computers and basic operating systems.
• Experience working with Digital Volt Meters, oscilloscopes, laser power meters, hand tools, optical alignment tools and specialized test equipment.

Responsibilities

• Perform troubleshooting, repairs, calibrations, alignments and testing of Heidelberg Engineering manufactured diagnostic medical equipment and computers.
• Develop product technical expertise and be able to provide assistance to the Telephone Technical Support Team to help them respond to technical hardware/software questions, customer inquiries, application support personnel, field service representatives, sales personnel and product specialists.
• Determine most cost effective repair/resolution to minimize customer downtime.
• Accurately document repair steps and summaries using company CRM program
• Review service documentation.
• Provide technical recommendations that may improve product quality and performance.
• Once trained and certified, work independently to resolve equipment hardware failures.
• Maintain an up-to-date knowledge of company products and services.
• Assist in training new staff members.
• Perform other duties as required.

Job description

Appone in Franklin, MA is seeking a Service and Support Technician responsible for in-house electronics, mechanical and optical repairs that include relevant testing procedures of HEI equipment per manufacturer requirements.

You will troubleshoot and repair Heidelberg Engineering diagnostic medical equipment, document repair steps in the CRM, train new staff, and stay current with product knowledge; occasional travel may be required.