Medical Device Installer/Technician

MedScope Installation; City of Middletown (NY); Remote; USD 360 - 1,000; Part time

Benefits offered by this job

Paid per trip

Flexible scheduling

Community impact

Job summary

MedScope Installation is seeking a part-time contractor to install and troubleshoot Personal Emergency Response System equipment in clients' homes across the region.

Installers set their availability, coordinate directly with members or caregivers, and complete work within SLA timelines. This role emphasizes safety, documentation, and customer education, with compensation per trip rather than hourly pay.

Qualifications

• Must have strong verbal and written communication skills.
• Able to work independently and manage time effectively.
• Willing to undergo background checks and training.
• High school diploma or equivalent required.

Responsibilities

• Coordinate appointment scheduling directly with clients.
• Deliver, set up and test equipment in clients' homes.
• Educate clients/caregivers on device usage and maintenance.
• Troubleshoot technical issues during installation.
• Maintain accurate records of installations and service calls.
• Collaborate with support teams to assist members.

Skills

Communication skills

Independent worker

Organizational skills

Customer service

Education

High school diploma or equivalent

Tools

Company software

Job description

Role Overview

MedScope, a leader in the healthcare industry since 1999, supports tens of thousands of Personal Emergency Response System (PERS) users nationwide. Our work helps individuals—many of whom are Medicaid members—remain safe and independent in their homes.

This is a 1099 independent contractor role ideal for individuals looking to add supplemental, low-complexity work to their schedule.

Installers set their availability and capacity in advance. Jobs are assigned; installers are responsible for coordinating appointments directly with members/caregivers and completing work within required timeframes (SLA-driven).

Responsibilities

• Coordinate appointment scheduling directly with clients
• Delivery, initial setup and testing of personal emergency response equipment in clients’ homes
• Educate clients/caregivers on device usage, features and maintenance
• Troubleshoot and resolve technical issues during installation
• Field Technician/Installer – Job Description
• Maintain accurate records of installations, service calls and client interactions using company software
• Collaborate with member support and installer coordinators to provide seamless support to members
• Obtain appropriate signatures via Docusign on all required paperwork during installation appointments
• Adherent to all safety protocols, regulatory requirements and company policies during installations

Key Qualifications

• Must have a vehicle and provide valid driver's license, registration and auto insurance documentation
• Willing to complete background checks and training
• Excellent verbal and written communication skills
• Working email address, smartphone with voicemail and basic computer skills
• High school diploma or equivalent
• Ability to work independently
• Commitment to meeting/exceeding service level requirements
• Field technician, cable/alarm installation experience a plus but not required

Physical & Work Environment Requirements

This role requires regular travel to member homes and may involve physical activity, including bending, kneeling, reaching and climbing stairs. Contractors may need to carry and handle lightweight equipment (typically under 10-15 pounds) and work in a variety of home environments.

Why Installers Work with Us:

• Paid for every trip — including when installations cannot be completed
• Quick installs — most jobs take 15–20 minutes
• Set your availability and capacity — work is assigned accordingly
• Make an impact in your community — contribute to the safety and wellbeing of members

Compensation (1099 – no hourly pay)

0–25 miles: $32

25.1–40 miles: $48.50

40.1–75 miles: $72.00

75.1+ miles: $90

You are paid per trip (one-way mileage), regardless of install outcome.