Medical Device Installer/Technician

MedScope Installation; Bristol (VA); On-site; USD 360 - 1,000; Part time

Job summary

MedScope is seeking field technicians/installers to perform in-home setup and testing of personal emergency response equipment. You will coordinate with clients and caregivers, schedule appointments, and ensure equipment is installed per SLA expectations.

You will educate users on device usage and features, troubleshoot issues on-site, and maintain detailed records using company software. Valid driver’s license, vehicle, and ability to travel are essential.

Qualifications

• Must have a vehicle and provide valid driver's license, registration and auto insurance.
• Willing to complete background checks and training.
• Excellent verbal and written communication skills.
• Working email address and smartphone with voicemail.
• High school diploma or equivalent.
• Ability to work independently.
• Commitment to meeting/exceeding service level requirements.
• Field technician/cable/alarm installation experience a plus.

Responsibilities

• Coordinate appointment scheduling directly with clients.
• Delivery, initial setup and testing of personal emergency response equipment in clients’ homes.
• Educate clients/caregivers on device usage, features and maintenance.
• Troubleshoot and resolve technical issues during installation.
• Maintain accurate records of installations, service calls and client interactions using company software.
• Collaborate with member support and installer coordinators to provide seamless support to members.
• Obtain signatures via Docusign on all required paperwork during installation appointments.
• Adhere to all safety protocols, regulatory requirements and company policies during installations.

Skills

Verbal and written communication

Independent work

Service level adherence

Customer service

Education

High school diploma or equivalent

Job description

Role Overview

MedScope, a leader in the healthcare industry since 1999, supports tens of thousands of Personal Emergency Response System (PERS) users nationwide. Our work helps individuals—many of whom are Medicaid members—remain safe and independent in their homes.

This is a 1099 independent contractor role ideal for individuals looking to add supplemental, low-complexity work to their schedule.

Installers set their availability and capacity in advance. Jobs are assigned; installers are responsible for coordinating appointments directly with members/caregivers and completing work within required timeframes (SLA-driven).

Responsibilities

• Coordinate appointment scheduling directly with clients
• Delivery, initial setup and testing of personal emergency response equipment in clients’ homes
• Educate clients/caregivers on device usage, features and maintenance
• Troubleshoot and resolve technical issues during installation
• Field Technician/Installer – Job Description
• Maintain accurate records of installations, service calls and client interactions using company software
• Collaborate with member support and installer coordinators to provide seamless support to members
• Obtain appropriate signatures via Docusign on all required paperwork during installation appointments
• Adherent to all safety protocols, regulatory requirements and company policies during installations

Key Qualifications

• Must have a vehicle and provide valid driver's license, registration and auto insurance documentation
• Willing to complete background checks and training
• Excellent verbal and written communication skills
• Working email address, smartphone with voicemail and basic computer skills
• High school diploma or equivalent
• Ability to work independently
• Commitment to meeting/exceeding service level requirements
• Field technician, cable/alarm installation experience a plus but not required

Physical & Work Environment Requirements

This role requires regular travel to member homes and may involve physical activity, including bending, kneeling, reaching and climbing stairs. Contractors may need to carry and handle lightweight equipment (typically under 10-15 pounds) and work in a variety of home environments.

Why Installers Work with Us:

• Paid for every trip — including when installations cannot be completed
• Quick installs — most jobs take 15–20 minutes
• Set your availability and capacity — work is assigned accordingly
• Make an impact in your community — contribute to the safety and wellbeing of members

Compensation (1099 – no hourly pay)

0–25 miles: $32

25.1–40 miles: $48.50

40.1–75 miles: $72.00

75.1+ miles: $90

You are paid per trip (one-way mileage), regardless of install outcome.