Field Technician

MedScope Installation; Wichita Falls (TX); On-site; USD 36,000 - 71,000; Full time

Benefits offered by this job

Paid per trip

Set availability and capacity

Quick installs

Make an impact in community

Job summary

MedScope is seeking an independent contractor Installer to perform on-site installation, testing, and training for Personal Emergency Response Equipment in clients' homes. You will coordinate with members and caregivers, document work, and ensure SLA adherence.

As a 1099 contractor, you set your availability, receive assignment-based jobs, and get paid per trip, with mileage-based rates that reward efficiency and travel distance.

Qualifications

• Must have a vehicle and valid driver's license, registration and auto insurance.
• Willing to complete background checks and training.
• Excellent verbal and written communication skills.
• High school diploma or equivalent.
• Ability to work independently and meet service levels.
• Field technician or installation experience is a plus but not required.

Responsibilities

• Coordinate appointment scheduling directly with clients
• Delivery, initial setup and testing of personal emergency response equipment in clients’ homes
• Educate clients/caregivers on device usage, features and maintenance
• Troubleshoot and resolve technical issues during installation
• Maintain accurate records of installations, service calls and client interactions using company software
• Collaborate with member support and installer coordinators to provide seamless support to members
• Obtain signatures via Docusign on paperwork during installation appointments
• Adherent to safety protocols, regulatory requirements and company policies during installations

Skills

Reliable transportation

Excellent communication

Independent work ethic

Computer and email literacy

Willing to undergo background checks

High school diploma or equivalent

Customer service focus

Field installation experience a plus

Education

High school diploma or equivalent

Job description

Role Overview

MedScope, a leader in the healthcare industry since 1999, supports tens of thousands of Personal Emergency Response System (PERS) users nationwide. Our work helps individuals—many of whom are Medicaid members—remain safe and independent in their homes.

This is a 1099 independent contractor role ideal for individuals looking to add supplemental, low-complexity work to their schedule.

Installers set their availability and capacity in advance. Jobs are assigned; installers are responsible for coordinating appointments directly with members/caregivers and completing work within required timeframes (SLA-driven).

Responsibilities

• Coordinate appointment scheduling directly with clients
• Delivery, initial setup and testing of personal emergency response equipment in clients’ homes
• Educate clients/caregivers on device usage, features and maintenance
• Troubleshoot and resolve technical issues during installation
• Field Technician/Installer – Job Description
• Maintain accurate records of installations, service calls and client interactions using company software
• Collaborate with member support and installer coordinators to provide seamless support to members
• Obtain appropriate signatures via Docusign on all required paperwork during installation appointments
• Adherent to all safety protocols, regulatory requirements and company policies during installations

Key Qualifications

• Must have a vehicle and provide valid driver's license, registration and auto insurance documentation
• Willing to complete background checks and training
• Excellent verbal and written communication skills
• Working email address, smartphone with voicemail and basic computer skills
• High school diploma or equivalent
• Ability to work independently
• Commitment to meeting/exceeding service level requirements
• Field technician, cable/alarm installation experience a plus but not required

Physical & Work Environment Requirements

This role requires regular travel to member homes and may involve physical activity, including bending, kneeling, reaching and climbing stairs. Contractors may need to carry and handle lightweight equipment (typically under 10-15 pounds) and work in a variety of home environments.

Why Installers Work with Us:

• Paid for every trip — including when installations cannot be completed
• Quick installs — most jobs take 15–20 minutes
• Set your availability and capacity — work is assigned accordingly
• Make an impact in your community — contribute to the safety and wellbeing of members

Compensation (1099 – no hourly pay)

0–25 miles: $32

25.1–40 miles: $48.50

40.1–75 miles: $72.00

75.1+ miles: $90

You are paid per trip (one-way mileage), regardless of install outcome.