Medical Customer Service – Bilingual Spanish

Biolife Plasma Services; Springfield (MO); On-site; USD 10,000 - 60,000; Full time

Job description

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Job Description

Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.

About the role:

Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations.

How you will contribute:

1. You will answer phones, greet donors, and focus on their needs, while ensuring the safety of donors and our team.
2. You will screen new and repeat donors and take and record donor vital signs and finger stick results.
3. You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation.
4. You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company-approved procedures.
5. You will be available to work various shifts, including Saturdays, Sundays, and holidays.

What you bring to Takeda:

• High school diploma or equivalent
• Ability to walk and/or stand for the entire work shift
• Willingness to work evenings, weekends, and holidays
• Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
• Ability to lift up to 5 lbs., and occasionally lift materials up to 32 lbs. and rarely 50 lbs.
• Fine motor coordination, depth perception, and ability to hear equipment from a distance
• Prolonged glove wear due to potential exposure to bloodborne pathogens (risk level 1)
• Experience working in a customer or patient-facing role is helpful

What Takeda can offer you:

At Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program including retirement benefits, medical/dental, family leave, disability insurance, and more, all in a fast-paced, friendly environment.

More about us:

Takeda is transforming patient care through the development of novel pharmaceuticals and patient support programs. We are committed to an inclusive, collaborative workplace focused on Better Health and a Brighter Future worldwide.

BioLife Compensation and Benefits Summary

We are committed to equitable pay and transparency. For this location in Springfield, MO, the starting hourly wage is $16.00, in accordance with local minimum wage laws. U.S. employees may be eligible for incentives and benefits including insurance, 401(k), paid time off, and more.

EEO Statement

Takeda is dedicated to creating a diverse workforce and providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, parental status, national origin, age, disability, or other protected characteristics, in accordance with laws.

Locations

USA - MO - Springfield - McCurry Ave

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Part time