Medical Customer Service

Takeda Pharmaceutical Company Limited.; Dubuque (IA); On-site; USD 18,184 - 25,898; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Disability coverage

Life insurance

Tuition reimbursement

Paid volunteer time off

Company holidays

Job summary

BioLife is seeking part-time plasma donor screeners to support plasma collection operations in Dubuque, IA. Shifts are 4–6 hours, 3+ days per week, with evenings, weekends, and holidays required.

Responsibilities include greeting donors, recording vital signs, using the Donor Information System, and coordinating donor compensation. The role emphasizes donor safety and adherence to procedures while offering a range of U.S.-based benefits.

Qualifications

• Experience in a customer-facing role is helpful.
• Willingness to work evenings, weekends, and holidays.
• Ability to walk/stand for the entire shift.
• Must be able to lift up to 32 lbs occasionally.

Responsibilities

• Answer phones, greet and focus on donors, ensuring donor safety.
• Screen donors and record donor vital signs and finger stick results.
• Use Donor Information System, prepare donor charts, maintain records, coordinate donor compensation.
• Identify opportunities for process improvements and initiate changes per procedures.
• Work shifts including Saturdays, Sundays, and holidays.

Skills

Customer-facing experience

Evening/weekend availability

Education

High school diploma or equivalent

Job description

Job Description

BioLife is seeking part‑time plasma donor screeners to support plasma collection operations. This role is truly part‑time, with most shifts lasting 4 to 6 hours per day and 3 or more days per week. Shifts include evenings, weekends, Saturdays, Sundays, and holidays.

Responsibilities

• Answer phones, greet and focus on donors, ensuring the safety of donors and the team.
• Screen new and repeat donors and take and record donor vital signs and finger stick results.
• Use the Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation.
• Identify operational opportunities for continuous improvement and initiate changes to center processes using company‑approved procedures.
• Work a variety of shifts, including Saturdays, Sundays, and holidays.

Qualifications

• High school diploma or equivalent.
• Ability to walk and/or stand for the entire work shift.
• Willingness to work evenings, weekends, and holidays.
• Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees.
• Ability to lift to 5 lbs. and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
• Fine motor coordination, depth perception, and ability to hear equipment from a distance.
• Experience working in a customer or patient‑facing role (minimum 1 year) is helpful.
• Understanding of potential exposure to bloodborne pathogens (risk level 1); 90% of work tasks require prolonged glove wear.

Benefits

U.S. based employees may be eligible for short‑term incentives and participation in medical, dental, vision insurance, a 401(k) plan with company match, short‑term and long‑term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well‑being benefits. Employees are eligible to receive up to 80 hours of sick time per calendar year and new hires may accrue up to 120 hours of paid vacation.

Location: USA – IA – Dubuque

Starting Hourly Wage: $16.00 (actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location).

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Other Information

Worker Type: Employee

Worker Sub‑Type: Regular

Time Type: Part time

Job Exempt: No