Medical Customer Service Rep

Takeda Pharmaceutical Company Limited.; Cedar Falls (IA); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Medical and dental insurance

401(k) plan and company match

Paid vacation and sick time

Job summary

BioLife Plasma Services in Cedar Falls is seeking a Plasma Donor Screener to support plasma center operations. Responsibilities include answering phones, screening donors, recording vital signs, and ensuring the safety of both donors and staff. Candidates should possess a high school diploma and experience in a customer service role. The role requires lifting up to 32 lbs and excellent coordination. Benefits include medical/dental insurance and a starting hourly wage of $16.00.

Qualifications

• 1 or more years minimum experience in a customer or patient facing role is helpful.
• Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees.

Responsibilities

• Answer phones and greet donors ensuring their safety.
• Screen new and repeat donors, taking and recording vital signs.
• Use the Donor Information System and maintain accurate donor records.
• Identify opportunities for continuous improvement in operations.
• Work various shifts including weekends and holidays.

Skills

Customer service experience

Ability to work in a team

Fine motor coordination

Education

High school diploma or equivalent

Job description

Job Description

About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations.

How you will contribute:

• You will answer phones, greet and focus on our donors, while ensuring the safety of donors and our team.
• You will screen new and repeat donors and take and record donor vital signs and finger stick results.
• You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation.
• You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company‑approved procedures.
• You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays.

What you bring to Takeda:

• High school diploma or equivalent
• Ability to walk and/or stand for the entire work shift
• Will work evenings, weekends, and holidays
• Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
• Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
• Fine motor coordination, depth perception, and ability to hear equipment from a distance
• Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
• 1 or more years minimum experience working in a customer or patient facing role is helpful

What Takeda can offer you:

Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast‑paced, friendly environment.

BioLife Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

For Location: USA - IA - Cedar Falls

U.S. Starting Hourly Wage: $16.00

The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.

U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well‑being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.

EEO Statement

Locations

USA - IA - Cedar Falls

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

Job Exempt

No