Medical Customer Service

Takeda Pharmaceutical Company Limited.; Maple Grove (MN); On-site; USD 20,664 - 34,440; Part time

Benefits offered by this job

Medical/dental insurance

401(k) with match

Paid volunteer time off

Tuition reimbursement

Job summary

Takeda Pharmaceutical Company Limited. is seeking a part-time plasma donor screener and phlebotomist in Maple Grove, MN. This role involves screening donors, taking vital signs, and ensuring donor safety. Candidates must have a high school diploma and at least one year of customer-facing experience. The company offers a comprehensive benefits program, including medical and dental coverage, retirement benefits, and paid vacation. Flexibility in scheduling is essential, as the position requires working evenings and weekends.

Qualifications

• At least 1 year of experience in a customer or patient-facing role.
• Ability to walk, stand, lean, bend, stoop, crouch, and reach above shoulders and below knees.
• Will work evenings, weekends, and holidays.

Responsibilities

• Perform as a plasma donor screener and phlebotomist.
• Screen new and repeat donors, take and record vital signs.
• Coordinate donor compensation and maintain accurate records.

Skills

Customer service experience

Ability to lift up to 32 lbs

Fine motor coordination

Knowledge of bloodborne pathogens

Education

High school diploma or equivalent

Job description

Job Description

At BioLife, we know that flexibility matters—especially for those balancing multiple commitments. That’s why we’re dedicated to creating meaningful part‑time opportunities for our team. This role is truly part‑time, with most shifts lasting 4 to 6 hours per day, 3 or more days per week—designed to fit your life.

You will report to the Plasma Center Manager and perform as a plasma donor screener and phlebotomist to support plasma center operations. You will answer phones, greet donors, ensure their safety, screen new and repeat donors, take and record vital signs and finger‑stick results, use the Donor Information System, prepare donor charts, maintain accurate records, coordinate donor compensation, help identify operational opportunities for continuous improvement, and work a variety of shifts including Saturdays, Sundays, and holidays.

Responsibilities

• Confirm availability and schedule shifts early in the interview process.
• Inform team members in advance of any schedule changes.
• Ensure reliability during scheduled hours.
• Maintain flexibility on both sides to fit diverse commitments.

Qualifications

• High school diploma or equivalent.
• Ability to walk, stand, lean, bend, stoop, crouch, and reach above shoulders and below knees.
• Will work evenings, weekends, and holidays.
• Weight lifting: up to 5 lbs routinely, and occasionally up to 32 lbs, rarely up to 50 lbs.
• Fine motor coordination, depth perception, and hearing ability to detect equipment from a distance.
• Knowledge of potential exposure to bloodborne pathogens (risk level 1); 90% of tasks require prolonged glove wear.
• At least 1 year of experience in a customer or patient‑facing role.

Benefits

We offer a comprehensive benefits program including retirement benefits, medical/dental, family leave, disability insurance, and more, with eligibility for short‑term incentives, 401(k) with match, short‑ and long‑term disability, basic life insurance, tuition reimbursement, paid volunteer time off, company holidays, and well‑being benefits. U.S. based employees may accrue up to 120 hours of paid vacation and up to 80 hours of sick time.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Location

USA - MN - Maple Grove

Employment Type

Employee – Regular – Part time

Job Exempt

No