Medical Communications/Dispatch

Gundersen Health System; United States; On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

401(k) with matching

Paid time off

Health insurance

Tuition reimbursement

Job summary

Gundersen Health System in La Crosse, WI seeks a Medical Communications Specialist to dispatch ground/air transport and coordinate with EMS partners for safe patient movement.

You will facilitate transfers, train new staff, and support efficient patient logistics while collaborating with clinicians and internal teams. This full-time role requires a high school diploma and EMS dispatch experience.

Qualifications

• High School Diploma or equivalency.
• 1 year of experience with multiline phones, radio dispatch equipment or CAD systems.
• EMD certification must be obtained within one year of hire.

Responsibilities

• Receive and manage emergency and non-emergency transport requests; dispatch appropriate ground or air resources.
• Monitor EMS activity in the region and coordinate with 911 centers and external agencies as needed.
• Facilitate communication, transfers, consults, and referrals between providers and clinicians.
• Train new staff and support patient flow and transfer processes.

Skills

Multiline phones

Radio dispatch equipment

CAD systems

Education

High School Diploma

EMD certification within 1 year

Tools

Computer Aided Dispatching (CAD)

Job description

Love + medicine is who we are, it's what we do, it's why people want to work here. If you’re looking for a job to love,

Scheduled Weekly Hours: 36 We’re not just filling positions, we’re building careers. At Emplify Health, we care for our teams, while they care for their communities. Whether you are just starting out or looking for a change, Emplify Health supports you now and into the future. Join us and find out how a little empathy changes everything.

We are seeking a skilled and service driven Medical Communications Specialist to join our team! In this role, you will support medical communications operations by dispatching ground and air medical transport, coordinating with internal and external partners, and facilitating patient transfer communications. You’ll play an essential role in supporting safe, efficient patient movement across the region!

What's Available: .9 FTE (36 hours weekly), full-time, benefit eligible Schedule: three 12-hour shifts a week, every 3rd weekend availability required Location: La Crosse, WI Starting pay of $20.50+ more for experience! Shift differentials: PM Shift $1.00, Night Shift $2.00, Weekend $1.50

What You’ll Do:

• Receive and manage emergency and non-emergency transport requests; dispatch appropriate ground or air medical resources based on established protocols.
• Monitor public safety and EMS activity in the region and coordinate with 911 centers and external agencies as needed.
• Facilitate communication, transfers, consults, and referrals between providers and clinicians.
• Train new staff, collaborate with internal teams, and serve as a knowledgeable resource for patient flow and transfer processes.
• Assist with patient logistics, scheduling support, and system communication to ensure coordinated and timely care.

What You’ll Need:

• High School Diploma or equivalency
• 1 year of experience using multiline phones, radio dispatch equipment, or computer aided dispatching systems
• Emergency Medical Dispatcher (EMD) certification within one year of hire

What You’ll Get:

• Starting pay of $20.50+ more for experience and shift differentials!
• 401(k) with matching
• paid time off
• competitive health insurance
• wellness programs to keep you and your family healthy
• tuition reimbursement
• more

Career Growth/CDC - Growth opportunities and access to Emplify Health’s Career Development Center to help you navigate your career

Equal Opportunity Employer

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Around here, loving your job is part of the job. Join our mission in changing healthcare while finding a career you'll love!

Gundersen Health System offers a proud, local history spanning more than 100 years. Our personalized patient care model is only the beginning of what you will experience as we foster population health transformation and innovation to serve our communities and you. We've made it a priority to enrich the lives of our employees as they find a career they love. Using each employee’s unique talents and passions, Gundersen is committed to delivering exceptional patient and family-centered care to the communities we serve. You can be part of an exciting, highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated offering an employee-first culture, work-life balance, and career advancement & growth opportunities. This culture allows our organization to attract elite talent, like yourself!

What You Can Expect:

• Empowerment to shape your work environment, encouragement to improve processes and create efficiencies, and support when seeking opportunities for growth
• Culture that encourages self-care and provides you with opportunities to be your best self at work and at home
• Competitive compensation and comprehensive benefits packages, as applicable, ensuring your comfort and well-being as a valuable team member
• Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, Career Development Center, and online continuing education courses

Inside our walls and our neighborhoods, we deliver world-class medical care and the right amount of love. We call it LOVE + MEDICINE and its more than our practice. It is who we are. Gundersen Health System, based in La Crosse, WI, is the leading provider of primary and specialized care in western Wisconsin, southeast Minnesota, and northeast Iowa; serving more than 500,000 residents throughout 22 counties. Our physician-led, not-for-profit healthcare system includes a 325-bed teaching hospital, tertiary referral center, and Level II Trauma Center; community clinics; 6 affiliate critical access hospitals; nursing homes; behavioral health services; vision centers; pharmacies; and air and ground ambulance services. Together, we inspire your best life by relentlessly caring, learning, and innovating. We deliver Love + Medicine every day to change lives in our communities and enrich the lives of our employees.

A rewarding career and an excellent quality of life awaits you. Learn more about our excellence in patient care, education, research, culture, and something we call Love + Medicine at www.gundersenhealth.org/careers/life.