Medical Coding & Price Transparency Specialist

Henry Ford Health System; Troy (MI); On-site; USD 65,000 - 85,000; Full time

Job summary

Henry Ford Health System is seeking a Medical Coding & Price Transparency Specialist to provide accurate pricing estimates for a wide range of services and help patients understand insurance coverage, self-pay options, and financial responsibilities.

In this collaborative role, you will work closely with clinics and internal teams, using our EHR system and Excel to ensure precise billing information and compassionate, customer-focused communication.

Qualifications

• Associate degree in Healthcare, Business, or related field preferred.
• Two years of medical coding experience preferred.
• Experience with medical billing and reimbursement preferred.
• Experience in a customer-facing healthcare setting preferred.
• Proficient in Henry Ford Health EHR system and accurate data entry.

Responsibilities

• Provide accurate pricing estimates for a wide range of services.
• Help patients navigate insurance coverage and self-pay options.
• Communicate financial responsibilities clearly and empathetically.
• Collaborate with clinics and internal teams to support patient financial experience.
• Utilize EHR system and Excel to support billing accuracy and reporting.

Skills

Medical coding

Healthcare billing

Customer service

Attention to detail

Data entry

Education

Associate degree in Healthcare, Business, or related field

Tools

EHR system

Microsoft Excel

Job description

Medical Coding & Price Transparency Specialist

We need YOU!
Join Henry Ford Health as a Medical Coding and Price Transparency Specialist and play an important role in helping patients better understand and prepare for the cost of their healthcare. In this highly collaborative and patient-focused role, you will provide accurate pricing estimates for a wide range of services, helping patients navigate insurance coverage, self-pay options, and financial responsibilities with confidence and clarity.

We’re looking for a motivated, detail-oriented professional who thrives in a fast-paced healthcare environment and is passionate about making a meaningful difference in the patient experience. The ideal candidate is someone who communicates with empathy, adapts quickly to changing priorities, and values both accuracy and teamwork. Your expertise and support will be vital to helping patients feel informed, prepared, and supported throughout their healthcare journey.

This position offers the opportunity to combine your healthcare knowledge, coding expertise, and customer service skills in an environment that values collaboration, accountability, and compassionate communication. You’ll work closely with patients, clinics, and internal teams while utilizing advanced healthcare systems and tools to support a seamless patient financial experience.

If you consider yourself adaptable, service-driven, and committed, we would love to hear from you!

• Associate degree in Healthcare, Business, or a related field preferred (or equivalent experience).
• Two (2) years of medical coding experience preferred.
• Experience with medical billing and reimbursement preferred.
• Experience in a customer-facing healthcare setting preferred.
• Demonstrated proficiency using the Henry Ford Health electronic health record (EHR) system.
• Strong attention to detail with excellent work quality and productivity.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Excel with strong math and calculation skills.
• Ability to complete forms and effectively utilize computer information systems.
• Familiarity with a clinical environment preferred.
• Ability to interpret and work with detailed information accurately.
• Adaptable to changing policies and procedures.
• Strong interpersonal skills with the ability to communicate effectively with patients, prospective patients, clinic staff, and hospital personnel, both in person and over the phone.
• Ability to manage multiple tasks efficiently while meeting customer needs.
• Ability to explain patients' general financial responsibilities and connect them with the Corporate Business Office Customer Service Center when appropriate.
• Ability to thrive in a fast-paced environment with frequent interruptions.
• Strong teamwork skills with a collaborative and supportive approach.
• Successful completion of annual competency requirements.

Certifications/Licensure Required:

• Current coding certification through American Health Information Management Association (AHIMA) or American Academy of Professional Coders (AAPC).
• Certified Coding Specialist (CCS) or Certified Professional Coder (CPC) credential required.

Additional Information

• Organization: Corporate Services
• Department: CBO - Self Pay
• Shift: Day Job
• Union Code: Not Applicable

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.

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