IT Program Manager | Epic - Revenue Cycle Manager | Full Time

Henry Ford Health System; Detroit (MI); On-site; USD 120,000 - 165,000; Full time

Job summary

Henry Ford Health System in Detroit is seeking an IT Program Manager to oversee a portfolio of Epic - Revenue Cycle initiatives, ensuring timely delivery within scope and budget. You will lead multi-disciplinary teams, drive program definitions, schedules, and budgets, and work with stakeholders to align on objectives and resources.

The role requires a bachelor's degree in a related field and 10 years in project management; healthcare experience is preferred.

Qualifications

• Bachelor's degree in business administration, information technology, engineering or related field.
• Ten (10) years of project management experience.
• Healthcare setting project management experience preferred.

Responsibilities

• Creates and manages program definitions, schedules, budgets, and objectives for interdependent projects.
• Oversees staff, advisors and team members; ensures adherence to policies.
• Ensures delivery of projects/programs to meet client and company expectations and needs.
• Develops new business proposals in collaboration with senior management.
• Assists in operating and personnel budgeting; monitors and analyzes spend.
• Coordinates with other managers to leverage resources and resolve issues.
• Assigns workloads to qualified individuals and tracks progress.
• Maintains written and verbal communication with customers and stakeholders to ensure on-time, on-budget delivery.

Skills

Program management

Stakeholder management

Leadership

Communication

Education

Bachelor's degree in related field

Master's degree preferred

Job description

IT Program Manager | Epic - Revenue Cycle Manager | Full Time

Working under general direction, responsible for the management of a program of multiple interdependent projects and provides a single point of accountability for that program. Oversees all aspects of assigned programs throughout project lifecycles to ensure completion within the defined scope, quality, time, and cost constraints. Ensures accurate allocations of resources throughout the program. Leads multi-disciplinary teams, composed of various levels of personnel, vendors, and clients to create and deploy successful programs.

Daily Tasks and Responsibilities:

• Creates and implements program definitions, schedules, budgets, and objectives for multiple interdependent projects. Prepares detailed statements of work and gains concurrence and approval from stakeholders regarding various project aspects and adjusts accordingly. Participates in delivery assurance reviews to ensure adherence to project management policies and procedures.
• Manages and oversees the organization and performance of certain functional areas and the activities of principals, advisors and team members. Provides staff management and guidance with an understanding and following of established company policies and procedures.
• Manages and ensures delivery of projects/programs to meet client and company expectations and needs. Creates, recommends and implements project/program improvements to meet established objectives.
• Participates with senior management in developing new business proposals.
• Assists in the development of operating and personnel budgets. Monitors spending for adherence to budget plans. Develops and recommends variances. Assists with and/or oversees budget analysis.
• Coordinates and communicates with other managers to leverage resources and discuss solutions to problems. Develops processes with senior management for leveraging and using resources to meet organizational needs. Investigates and resolves matters of significance as appropriate.
• Manages and organizes project and task workloads and selects individuals most qualified for assignments.
• Engages and maintains written and verbal communications with the customer, management and staff to ensure program is delivered on time and within budget and/or contractual obligations.
• Drives the program and projects to make sure that the critical issues/dependencies are identified, resolved or escalated to make sure that the program is delivered successfully.
• Capable of getting into technical or functional details of program or project, if need be, to better understand and help resolve the issue.

Education & Experience Required:

• Bachelor's degree in business administration, information technology, engineering or related field. Master's degree preferred.
• Ten (10) years of project management experience.

Seven (7) years project management experience in a Healthcare setting preferred.

• Experience working with a project management methodology.
• Experience working with delivery assurance principles and appropriate procedures relevant to area.
• Experience working with techniques and approaches related to the architecture, development, integration, and deployment of project phases.
• Experience in IT system implementations and/or system maintenance activities.
• Excellent communication (written and oral) and interpersonal skills.
• Ability to be flexible and work analytically in a problem-solving environment.
• Excellent organizational, multi-tasking, and time-management skills.

Required Certifications:

• PMI certification or ITL Intermediate Certified required within six (6) months of hire.

Additional Information

• Organization: Corporate Services
• Shift: Day Job
• Union Code: Not Applicable

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.

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