Medical Client Service Representative

Patient's Choice; Tempe (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, Vision

Disability Insurance

Paid Sick Leave

Employee Discount Programs

Clear pathways for growth & management

Job summary

Patient's Choice Laboratories in Tempe, AZ is seeking a Medical Client Service Representative for a 100% in-person, full-time position. You will be the face of the company, handling patient and provider inquiries with empathy and accuracy.

The role requires 3+ years of customer service and familiarity with medical terminology, with a Mon-Fri 8:00 AM–5:00 PM schedule. Strong communication and multitasking skills are essential.

Qualifications

• Education: Associate's or Bachelor's Degree required.
• Customer service: Minimum of 3 years of customer service experience (call center experience is a major plus).
• Industry familiarity: At least 1 year of experience using medical terminology; previous laboratory, healthcare, or medical office experience is highly preferred.
• Tech & Typing: Strong computer proficiency with the ability to type at least 40 WPM while actively speaking with a caller.
• Core strengths: Exceptional organizational skills, high attention to detail, and the ability to learn complex medical/laboratory information quickly.
• Mindset: A professional, empathetic, and resilient approach to problem-solving in a high-volume environment.

Responsibilities

• Be the Voice of the Company: Act as the primary point of contact for incoming patient and provider inquiries, managing a high volume of inbound calls (averaging 100-170 calls/day).
• Provide Solutions: Assist callers with laboratory-related questions, order statuses, specimen requirements, and general account support.
• Master the Tech: Navigate multiple software platforms and databases simultaneously to research and resolve customer concerns.
• Keep Precise Records: Accurately document all interactions and maintain detailed records within company systems.
• Collaborate & Escalate: Communicate effectively across internal departments and elevate complex issues to management when necessary.
• Stay Compliant: Maintain strict confidentiality and adhere to all healthcare regulations (HIPAA) and company policies.

Skills

Customer service

Typing 40 WPM

Attention to detail

Communication

Education

Associate's or Bachelor's Degree

Job description

Location: Tempe, AZ (100% In-Person)

Schedule: Full-Time | Monday - Friday | 8:00 AM - 5:00 PM

Are you looking to build a long-term career in one of the fastest-growing sectors of healthcare? Do you thrive in a fast-paced environment, love helping others, and possess the multitasking skills to handle a high volume of calls without losing your positive attitude?

Patient's Choice Laboratories is seeking a dedicated and professional Medical Client Service Representative to join our team in Tempe, Arizona. In this role, you will serve as the critical face (and voice) of our company-supporting patients, healthcare providers, and clinical staff daily.

As we continue to expand, we are looking for future leaders. If you are a strong communicator with great technical aptitude and a compassionate heart, we want to hear from you!

What You'll Do (Essential Responsibilities)

• Be the Voice of the Company: Act as the primary point of contact for incoming patient and provider inquiries, managing a high volume of inbound calls (averaging 100-170 calls/day).

• Provide Solutions: Assist callers with laboratory-related questions, order statuses, specimen requirements, and general account support.

• Master the Tech: Navigate multiple software platforms and databases simultaneously to research and resolve customer concerns.

• Keep Precise Records: Accurately document all interactions and maintain detailed records within company systems.

• Collaborate & Escalate: Communicate effectively across internal departments and elevate complex issues to management when necessary.

• Stay Compliant: Maintain strict confidentiality and adhere to all healthcare regulations (HIPAA) and company policies.

What You Bring (Qualifications)

• Education: Associate's or Bachelor's Degree required.

• Customer Service: Minimum of 3 years of customer service experience (call center experience is a major plus).

• Industry Familiarity: At least 1 year of experience using medical terminology; previous laboratory, healthcare, or medical office experience is highly preferred.

• Tech & Typing Skills: Strong computer proficiency with the ability to type at least 40 WPM while actively speaking with a caller.

• Core Strengths: Exceptional organizational skills, high attention to detail, and the ability to learn complex medical/laboratory information quickly.

• Mindset: A professional, empathetic, and resilient approach to problem-solving in a high-volume environment.

Perks & Benefits

We believe in taking care of our team while you take care of our clients. We offer a comprehensive benefits package, including:

• Comprehensive Medical, Dental, and Vision Insurance

• Disability Insurance

• Paid Sick Leave

• Employee Discount Programs

• Clear pathways for professional growth, supervision, and management roles

Note on Location: This is an administrative, 100% in-person role at our Tempe, AZ office. Candidates must be able to reliably commute or relocate prior to their start date.