Medical Clerk - Department of Radiology

Ukpeaġvik Iñupiat Corporation; San Antonio (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading healthcare provider in San Antonio as a Medical Clerk in the Department of Radiology. In this role, you will manage patients' health records, assist with administrative duties, and ensure quality assurance in patient documentation. Experience in a hospital administrative environment and strong customer service skills are essential. This full-time position allows you to contribute to patient care in a fast-paced environment where privacy and confidentiality are paramount.

Qualifications

• High school diploma plus 2+ years' experience in a hospital environment required.
• Administrative experience in a government/hospital setting desired.
• Intermediate computer knowledge essential.

Responsibilities

• Maintain all patient records according to regulations.
• Perform administrative procedures and provide paperwork to patients.
• Respond to emergency calls and notify emergency medical personnel.

Skills

Customer service

Oral communication

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Microsoft PowerPoint

Job description

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Overview

Medical Clerk - Department of Radiology (BAMC 2025-):

Overview

Medical Clerk - Department of Radiology (BAMC 2025-):

Bowhead seeks a Medical Clerk for surge support in the Department of Radiology (DOR) at the Brooke Army Medical Center (BAMC) in San Antonio, TX. The Medical Clerk selects from alternative methods and refers problems not solvable by adapting or interpreting substantive guides, manuals, or procedures. Typical duties include managing patient's health records and history; gathering and filing patient information; processing discharge papers; assisting in a variety of administrative matters; maintaining a wide variety of financial or other records (stored both manually and electronically); verifying statistical reports for accuracy and completeness; compiling information; and handling and adjusting complaints.

Responsibilities

Essential functions will include

• Maintain all patient records according to regulations, ensuring each entry contains proper patient and healthcare provider identification. File medical documentation in the patient record and into research files as necessary. Perform administrative procedures and provide paperwork to patients to fill out regarding insurance, third-party liability, or other designated documentation regarding patient treatment. Perform Quality Assurance monitoring using appropriate tools regarding the completion and contents of the patient's record.
• Responsible for the clerical duties inherent to the in-processing (reception), care, and out-processing (transition) of outpatients, families/caregivers, and guests. Notify appropriate staff of the patient's arrival. Reconcile end-of-shift/end-of-day processing and reports in MHS GENESIS and applications within Citrix Storefront.
• Respond to emergency calls and notify emergency medical personnel. Follow clinic/practice communication procedures, which may include operating emergency phone lines, public announcement systems, and emergency alarms. Receive minimum patient information and provide information to medical personnel. Clearly communicate with associated parties during emergency-related operations.
• Skilled in customer service and oral communications to provide information and assist patients/staff; gather factual information and explain clinic/practice services, policies, procedures, and complaint services to patients, family members/caregivers, and staff.
• Use MHS Genesis to perform appointment scheduling, appointment cancellations, scheduling follow-up appointments, end-of-day processing, enrollment status verification, and updating of selected file data. Conduct end-of-day closure, ensuring disposition of the day's clinic appointments and/or resolving discrepancies to ensure correct workload accountability.
• Call patients to change, cancel, and/or remind them of upcoming appointments. Reschedule patient appointments if the provider is unavailable.
• Assist patients requesting unscheduled examinations by obtaining information regarding the nature of the medical problem and making appropriate disposition in accordance with clinic policy guidelines.
• Other duties as assigned.
  
  

Qualifications

• A high school diploma or equivalent is required at a minimum in addition to at least two (2+) years' experience in a hospital administrative environment.
• Administrative experience in a government and/or hospital setting highly desired.
• Intermediate level computer/PC knowledge required including Microsoft Excel, Outlook, Word and PowerPoint.
• Must be able to work in a fast-paced, deadline driven office environment where privacy and confidentiality is critical while working alone and in teams to ensure mission success.
• Must be able to pass a pre-employment physical and provide proof of TDAP and Influenza vaccinations prior to employment and update as required.
  
  

Physical Demands

• Must be able to lift up to 25 pounds
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend and squat periodically
  
  

SECURITY CLEARANCE REQUIREMENTS: There are currently no Security clearance requirements however qualified candidates must be able to successfully obtain a NACI check to gain access to the facility. Bowhead retains the right to change these requirements due to contractual requirements. Due to the location of this work, US Citizenship is a requirement for this location.

LI-KMI

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Administrative and Support Services

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