Medical Claims COB Processor I (27778911)

Page Mechanical Group, Inc.; Northern (KY); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Pharmacy, L&D

401K- Matching

FSA

Employee Assistance Program

PTO and Holidays

Job summary

Moda Health seeks a COB Claims Processor to investigate and process Coordination of Benefits claims, assisting with customer inquiries regarding policies and administration. This full-time work-from-home role emphasizes accurate, timely processing and strong communication with claimants, providers, and other carriers.

The ideal candidate will have at least 6 months of claims or customer service experience, excellent typing and data-entry skills, and familiarity with Facets, Word, and Excel.

Qualifications

• High School diploma or equivalent.
• Minimum of 6 months medical claim processing or customer service dealing with all types of plans/claims and consistently exceeding performance levels.
• Professional and effective written and verbal communication skills.
• 10-key proficiency of 135 spm net on a computer numeric keypad.
• Type a minimum of 35 wpm net on a computer keyboard.
• Ability to maintain balanced performance, which consistently exceeds minimum expectations in areas of production and quality.
• Good analytical, problem solving, decision making and detail-oriented skills with ability to shift priorities as needed.
• Good organizational abilities and the ability to handle a variety of functions.
• Ability to multitask and work well under pressure and meet timelines.
• Ability to maintain confidentiality internally and externally and project a professional business image always.
• Proficiency in claims processing systems; Facets, Word, and Excel.
• Knowledge and understanding of Moda Health administrative policies affecting claims and customer service.
• Demonstrates work habits that include Moda Health standards of attendance and punctuality, as well as flexibility.

Responsibilities

• Communicates via telephone with claimants, policyholders, providers, and other insurance carriers.
• Review, analyze, and resolve claims through the utilization of available resources for complex claims.
• Analyze and apply plan concepts to claims that include deductible, coinsurance, copay, COB, and out of pocket, etc.
• Examines claims to determine if further investigation is needed from other departments and routes claims appropriately through the system.
• Release claims by deadline to meet Company, state regulations, contractual agreements, and group performance guarantee standards.
• Maintain discretion and confidentiality in compliance with federal, state, and departmental guidelines.
• Reviews Policy and Procedures (P&P) for process instructions to ensure accurate and efficient claims processing as well as providing suggestions for potential process improvements.
• Monitors and maintains unit inventory.
• Thoroughly documents actions as required by internal procedure and market conduct guidelines.
• Assists internal departments with correcting eligibility and programming issues as needed.
• Responds and follows up using FACETS, Content Manager and E-mail.

Skills

Written & verbal communication

Analytical & problem solving

Multitasking & prioritization

Organization & attention to detail

Confidentiality & professionalism

Education

High School diploma or equivalent

Tools

Facets

MS Word

MS Excel

Content Manager

Email handling

Job description

Let’s do great things, together!

About Moda

Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we’re focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together. Moda values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let’s be better together.

Position Summary

Investigates and processes COB (Coordination of Benefits) COB claims, and completes all necessary steps needed for claims processing. Assists in customer service inquiries regarding contractual and administrative policies and applies excellent customer service when a phone call is needed to complete a COB claim. This is a FT WFH role

Pay Range

$18.39 - $20.58 hourly, DOE.

*Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range.

Benefits:

• Medical, Dental, Vision, Pharmacy, Life, & Disability
• 401K- Matching
• FSA
• Employee Assistance Program
• PTO and Company Paid Holidays

Required Skills, Experience & Education:

1. High School diploma or equivalent.
2. Minimum of 6 months medical claim processing or customer service dealing with all types of plans/claims and consistently exceeding performance levels.
3. Professional and effective written and verbal communication skills.
4. 10-key proficiency of 135 spm net on a computer numeric keypad.
5. Type a minimum of 35 wpm net on a computer keyboard.
6. Ability to maintain balanced performance, which consistently exceeds minimum expectations in areas of production and quality.
7. Good analytical, problem solving, decision making and detail-oriented skills with ability to shift priorities as needed.
8. Good organizational abilities and the ability to handle a variety of functions.
9. Ability to multitask and work well under pressure and meet timelines.
10. Ability to maintain confidentiality internally and externally and project a professional business image always.
11. Proficiency in claims processing systems; Facets, Word, and Excel.
12. Knowledge and understanding of Moda Health administrative policies affecting claims and customer service.
13. Demonstrates work habits that include Moda Health standards of attendance and punctuality, as well as flexibility.

Primary Functions:

1. Communicates via telephone with claimants, policyholders, providers, and other insurance carriers.
2. Review, analyze, and resolve claims through the utilization of available resources for complex claims.
3. Analyze and apply plan concepts to claims that include deductible, coinsurance, copay, COB, and out of pocket, etc.
4. Examines claims to determine if further investigation is needed from other departments and routes claims appropriately through the system.
5. Release claims by deadline to meet Company, state regulations, contractual agreements, and group performance guarantee standards.
6. Maintain discretion and confidentiality in compliance with federal, state, and departmental guidelines.
7. Reviews Policy and Procedures (P&P) for process instructions to ensure accurate and efficient claims processing as well as providing suggestions for potential process improvements.
8. Monitors and maintains unit inventory.
9. Thoroughly documents actions as required by internal procedure and market conduct guidelines.
10. Assists internal departments with correcting eligibility and programming issues as needed.
11. Responds and follows up using FACETS, Content Manager and E-mail.
12. Provides back up to Medical Claims when requested.
13. Performs all job functions with a high degree of discretion and confidentiality in compliance with federal, state, and departmental confidentiality guidelines.
14. Perform other duties as assigned.
15. Work weekly Itinerary reports.
16. Ability to maintain balanced performance, which consistently exceeds expectations in areas of production and quality.
17. Work on other new COB related functions as needed.
18. Copy Dual Moda claims.
19. Work Vision COB claims.
20. Review and submit Overpayment spreadsheet.
21. Complete updates.
22. Process Medicare COB claims.
23. Adjust COB claims.
24. Work Clinical Edit (CE) COB claims as needed.
25. Identify and route claims requiring further investigation within the system.

Working Conditions & Contact with Others:

• Works internally with the customer service, membership accounting, and appeals departments. Works externally to support client needs. Must be able to navigate multiple screens. Be able to work extra hours during the work week and occasional Saturdays to meet business needs.
• Office environment with extensive close PC and keyboard work, constant sitting, and phone work. Must be able to navigate multiple screens. Work in excess of 37.5 hours per week, including evenings and occasional weekends, to meet business need.

Together, we can be more. We can be better.

Moda Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law. This is applicable to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training.

For more information regarding accommodations, please direct your questions to Kristy Nehler & Danielle Baker via our [e-mail] email.