Medical Center Receptionist

Health Services of North Texas Inc; Denton (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Health Services of North Texas Inc. is seeking a Medical Center Receptionist to support a busy community health setting. You will schedule appointments, triage inquiries, and connect patients with services offered by our agency.

Candidates should have 1+ year of medical front-desk experience, familiarity with medical terminology, and strong customer service skills. Fluency in English and Spanish is a plus, and the role may require working at multiple HSNT locations and weekends as needed.

Qualifications

• Experience in a medical setting with direct contact with medical records.
• Strong communication and interpersonal skills.
• Ability to multi-task, prioritize, and maintain confidentiality.

Responsibilities

• Answers the telephone and either responds to inquiry or directs caller to appropriate personnel.
• Accurately records caller messages and makes calls as directed by the medical providers.
• Analyzes patient information on schedules prior to scheduled medical visits.
• Schedules appointments in the electronic medical records system according to established policies and procedures.
• Greets and directs patients, guests, vendors, and visitors; requests sign-in as appropriate.
• Provides information regarding medical center services and eligibility requirements for the Sliding Fee Scale.

Skills

Bilingual English/Spanish

Customer service

Medical terminology

Scheduling & data entry

EHR experience

Education

High School diploma or GED

Tools

Electronic Health Records (EHR)

Microsoft Office

Scheduling software

Job description

Description

Passion. Commitment. Purpose. Community.Find your calling at Health Services of North Texas.

Our mission: Improving the quality of life for all North Texans through medical care, support services and advocacy.

Our vision: A healthy community.

HSNT is seeking Medical Center Receptionists who are passionate about helping others by providing care, education, and resources in a community health setting to patients and families that may have very limited options for their medical needs.

Our current Medical Center Receptionists love HSNT because we are truly able to make a difference in the lives of the patients whom we serve. Our Medical Center Receptionists become a part of a tight-knit, interdisciplinary medical team focused on providing high-quality care to members of our community. Individuals that are successful in this role tend to be customer-focused and detail oriented, possess a true desire to serve a diverse population of patients, have experience in a medical office and/or call center environment, and are preferably fluent in both English and Spanish.

Our Medical Center Receptionists help connect patients with services and medical care by scheduling appointments for our medical providers in multiple clinical sites and provide information about services and programs offered by our agency.

In joining HSNT as a Medical Receptionist, you’ll be stepping into a strong, established team that is passionate about their work and are focused on learning and developing their skills.

A day in the life of our Medical Center Receptionist may look like this:

• Answers the telephone and either responds to inquiry or directs caller to appropriate personnel.
• Accurately records caller messages and make calls as directed by the medical providers.
• Analyzes patient information on schedules prior to scheduled medical visits.
• Schedules appointments in the electronic medical records system according to established policies and procedures.
• Greets and directs patients, guests, vendors, and visitors. Requests sign in as appropriate.
• Provides information regarding medical center services and eligibility requirements for the Sliding Fee Scale.
• Register patient according to medical center policies and procedures.
• Verify coverage benefits and eligibility.
• Collects payments and reconciles daily cash reports to complete deposits.
• Maintains forms and office supplies for front office activities.
• Practices OSHA Safety Standards and abides by CDC guidelines.
• Maintains a clean and organized waiting room/reception area.
• Complete reporting as assigned.
• Participates in quality initiatives as needed.
• May perform other duties as assigned by the Business Office Manager or Practice Administrator.

Requirements

• High School graduate or equivalent.
• Minimum 1-year previous full-time experience in medical setting with direct contact with medical records.
• Familiarity and comprehension with medical terminology.
• Must possess initiative and be a self-starter.
• Ability to organize and prioritize.
• Bilingual skills (Spanish/English) a plus.
• Exceptional customer service skills
• Strong computer skills (including familiarity with electronic health record systems)
• Strongly developed attention to detail.
• Ability to adapt easily to changing environments.
• Ability to multi-task in a busy environment
• Ability to communicate effectively with all levels of the organization.
• Ability to work with people and work under pressure.
• Ability to maintain confidentiality.
• Must have proven skills in working independently, self-motivated and goal oriented.
• Must be willing to work at any HSNT location, other than assigned site and be agreeable to work weekends, as responsibilities may dictate.

2018 Winner: Best of Denton County

Federally Qualified Health Center (FQHC) and FTCA Deemed.

A partner agency of United Way

EOE