Medical Center Manager - Flagstaff

Planned Parenthood Arizona Inc; Flagstaff (AZ); On-site; USD 85,000 - 115,000; Full time

Job summary

Planned Parenthood Arizona, Inc. is seeking a Center Manager to oversee operations across a multi-service health center, manage staff and budget, and ensure quality and compliant patient care.

The role requires leadership in hiring, training, and improving processes while coordinating outreach and community efforts in a fast-paced environment. Responsibilities include directing patient flow, monitoring service delivery, managing records, and upholding safety protocols.

Qualifications

• Experience leading healthcare teams and managing staff,
• Strong recruitment, onboarding and training abilities
• Ability to implement policies, budgets and compliance
• Excellent communication and problem solving

Responsibilities

• Oversee center operations, workflow, and service delivery.
• Manage budget, revenue, expenses and inventory for the health center.
• Recruit, hire, train, coach, and evaluate staff; address complaints.
• Ensure risk, quality and regulatory compliance across center activities.
• Support outreach, marketing, and fundraising efforts as needed.
• Coordinate scheduling, patient flow, and safety procedures.

Skills

Staff leadership

Customer service

Project management

Analytical skills

Education

Associate's Degree in Healthcare Admin

Bachelor's degree in related field (preferred)

Tools

MS Teams

MS Outlook

MS Word

MS Excel

PowerPoint

Job description

SUMMARYThe Center Manager has the overall responsibility for the efficient coordination, management of workflow and systems, efficient implementation of new services and people management for services and staff. The Center Manager directs a multi-service program and oversees the health center budget. The Center Manager performs supervisory responsibilities to include recruitment and retention of staff, interviewing, hiring, and training of all employees, planning, assigning and directing of work, evaluating employee performance and rewarding and disciplining employees, as well as addressing patient and employee complaints and finding solutions and resolutions to issues or complaints. This position is responsible for the oversight of the health center’s overall risk, quality and compliance, as well as quality assurance to provide top notch quality care in a safe environment for both patients and staff. The Center Manager also provides support, when needed, for community outreach; community based entrepreneurial efforts, marketing, and fundraising. Although specific tasks may be delegated, the Center Manager is responsible to ensure that all operational tasks are done properly, timely and completely.GENERAL PRIORITIES• Models the highest standard of customer service and care;• Works with staff to ensure appropriate access to services by current and potential patients, and seeks always to maximize our mission;• Monitors and reviews patient care;• Manages systems and patient flow, productivity and inventory management;• Assures compliance with agencies, state and federal regulations, by monitoring protocol compliance and service delivery;• Supervisor duties include: Hiring, onboarding, training, coaching, evaluating, and developing staff. Schedules, assigns and directs work• Identifies process improvement opportunities and presents solutions to the Director of Healthcare Operations• Addresses patient and employee concerns, finding solutions and resolutions to issues or complaints;• Responsible for the oversight of the health center’s risk, quality and complianceDIRECT RESPONSIBILITIESOperations Administration• Accountable for the financial aspects of the health center’s daily operations.• Evaluates and monitors operations/programs and establishes health center goals to ensure achievement of performance levels• Participates as an active member of the clinical/client/patient services management team• Performs Outreach and collaborates with Marketing Department for marketing within the community.• Maintains and analyzes monthly clinical program(s) statistics, makes recommendations for service improvement, and submits reports• Works in conjunction with Senior Management, managers, and staff to implement new services, policies and protocols.• Submits all required occurrence and incident reports per PPAZ policy.• Implements and manages data collection according to agency policy.• Ensures all health center records are properly filed and confidentiality is maintained.• Manages all day-to-day health center activities.• Manages health center security and safety procedures.• Manages and facilitates health center flow.• Participates in patient care as patient flow dictates.• Monitors and reviews patient care by auditing charts to assure adherence to protocol.Financial• Provides leadership in maximizing revenue and containing costs.• Responsible for overseeing health center productivity and operational goals in conjunction with budgetary adherence.• Maintains revenues, expenses and receivables within the designated range.• Ensures the health center has supplies and equipment necessary to carry out its services effectively.• Understands PPAZ’s billing policies and ensures staff is accountable for following proper billing guidelines.• Adheres to agency policy with regard to patient payment structures including self-pay fees, insurance, payment at time of service• Manages inventories, petty cash and ensure balance of daily receipts.• Demonstrates fiscal responsibility relevant to health center operations by participation in agency budgeting, strategic planningPatient Advocacy/Customer Service• Ensures expected patient care and customer service levels at health center.• Assists patients with service questions, concerns or complaints.• Sets standard of excellence and adherence to PPAZ's core values of respect, teamwork, professionalism, open communication and integrity for all health center staff and volunteers.Immunization/TB Statement• All medical employees at Planned Parenthood Arizona, Inc. shall provide record of Hep B, and MMR immunizations or titers at time of hire to demonstrate immunity. Employees have the option to sign a declination for the Hep B immunization only. Additionally, medical employees will comply with the PPAZ TB Infection Control Plan which includes at minimum a TB skin test at time of hire and annual TB symptom screening.GENERAL ATTRIBUTES• Outstanding moral character and commitment to neutrality, confidentiality, and professionalism• Ability to build trust and relationships with broad and diverse audiences• Exceptional organization skills and attention to detail• Excellent written and verbal communication skills with emphasis on tact and diplomacy• Ability to identify and solve complex problems using good judgment and discernment• Ability to work independently in a fast-paced growth environment, manage multiple priorities and translate business strategies• Proven project management skills and track record of delivering results on time• Demonstrated analytical skills and the ability to interpret data, identify trends and recommend solutions• Demonstrated computer skills with proficiency in MS Teams including MS Outlook, Word, Excel, and PowerPoint.• Willingness to travel to all health centers in service area and work flexible hours as neededQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION AND/OR EXPERIENCE• Associate's Degree highly preferred, plus three to five years of supervisory/management healthcare experience, or an equivalent combination of education and experience,• A proven leader who can lead, build a team, develop and guide employees• A passion to lead and serve patients and employees• An advocate for family planning, protection and promotion of reproductive rights and healthy familiesCERTIFICATES, LICENSES, REGISTRATIONSValid driver’s licenseInsurable driving record