Medical Assistant/HCA - Tempe

Planned Parenthood of the Pacific Southwest; Tempe (AZ); On-site; USD 23,000 - 32,000; Full time

Job summary

Planned Parenthood Arizona in Tempe, AZ is seeking a Front Office Assistant to greet clients, collect and enter patient information, schedule appointments, and support billing and records management. This role emphasizes patient education and confidentiality in a busy clinic environment.

The ideal candidate will have a High School diploma, healthcare facility experience, and strong customer service skills, with familiarity in Windows-based systems.

Qualifications

• High School diploma or GED required.
• One year of work experience in a health care facility.
• Two years of customer service experience preferred.
• Certified Medical Assistant preferred.

Responsibilities

• Front desk reception, greets clients professionally and processes paperwork.
• Schedules appointments and manages patient information in the electronic medical record system.
• Handles billing and cash handling under supervision.
• Maintains and purges patient records, and supports front and back office tasks.

Skills

Customer service

Attention to detail

Education

High School diploma or GED

One year of health care facility experience

Two years of customer service experience preferred

Certified Medical Assistant preferred

Tools

Windows OS

Job description

Job DetailsJob Location: Tempe, AZ 85283 Salary Range: $20.00 Hourly

SUMMARY

Planned Parenthood Arizona (“PPAZ”) services include an emphasis on family planning and reproductive health care, including the provision of birth control and comprehensive contraceptive counseling, testing and treatment of sexually transmitted infections, pregnancy testing, counseling and referral, HIV testing, annual exams, abortion care and more. In addition, PPAZ focuses on providing medically accurate sexuality education and training services throughout the state.

GENERAL PRIORITIES

Front Office

• Front desk reception - greets clients in a professional, friendly manner, instructs clients how to complete appropriate paperwork, enters accurate and complete patient information into electronic medical records, prepares outgoing mail and distributes incoming mail.
• Provides general information and patient education including discussing pregnancy options with patients (this includes parenting, adoption, & abortion); provides patients with information on all contraceptive methods including Emergency Contraception, provides abortion and medical abortion education.
• Schedules appointments. Responsible for knowing and understanding all medical services and programs provided by PPAZ, as well as fees.
• Maintains medical records - prepares patient charts with proper forms, files lab results in patient charts, files patient charts, transfers patient records between clinics and keeps transfer log updated, purges inactive patient records, records pertinent conversations with patients in the medical chart, pulls charts for next day readiness.
• Pharmaceutical supply visits - fulfills contraceptive supply orders with correct authorization and documentation, ensures that supplies are stocked, ensures prescription labels are present and product inserts are given.
• Billing and cash handling – has a basic understanding of how to operate PPAZ’s Practice Management System in relation to cash handling and end of day closing procedures including running memorized system reports, insurance entry, charge entry (billing) and payment entry under the supervision of the Center Manager.

Back Office

• Inventory and maintenance - sets up rooms at the beginning of clinic and in between patient visits; cleans rooms between patients and at end of clinic.
• Instrument sterilization - maintains the sterilization of all instrument and instrument packs on an ongoing basis.
• Patient education - evaluates patient needs for education on an individual basis and provides same as necessary and appropriate, properly documents all education.
• Laboratory testing - measures weight, height, and takes blood pressure; performs lab tests and veni‑puncture within scope of practice approval.

Critical to this role, employee must exercise discretion in acquiring and disseminating confidential and proprietary information including any patient PHI acquired physically and or electronically.

GENERAL ATTRIBUTES

• Outstanding moral character and commitment to neutrality, confidentiality, and professionalism.
• Ability to build trust and relationships with broad and diverse audiences.
• Exceptional organization skills and attention to detail.
• Excellent written and verbal communication skills with emphasis on tact and diplomacy.
• Ability to identify and solve complex problems using good judgment and discernment.
• Ability to work independently in a fast‑paced growth environment, manage multiple priorities and translate business strategies into actionable plans.
• Proven project management skills and track record of delivering results on time.
• Demonstrated analytical skills and the ability to interpret data, identify trends and recommend solutions.
• Demonstrated computer skills with proficiency in HRIS, MS Outlook, Word, Excel, and PowerPoint.
• Willingness to travel to all health centers in service area and work flexible hours as needed.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High School diploma or GED Required.
• One year of work experience in a health care facility or clinic.
• Two years of customer service experience preferred.
• Certified Medical Assistant preferred.
• Experience with Windows based computer systems helpful.

Language Skills

Ability to read, analyze, and interpret general business periodicals, financial reports, legal documents, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Capacity to effectively present information and respond to questions from managers, employees, and vendors.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to read, manipulate and develop fiscal data on tables.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists and time is a factor. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations

• Valid driver’s license.
• Insurable driving record.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.