Medical Case Manager

Mazzoni-Center; Philadelphia (Philadelphia County); On-site; USD 48,000 - 49,000; Full time

Job summary

Mazzoni Center is seeking a Medical Case Manager to assess the needs of individuals living with HIV and connect them to essential medical and psychosocial services. The role includes monitoring, follow-up, and coordination of ongoing care to improve client outcomes.

Applicants should have a Bachelor’s Degree in Social Services and knowledge of HIV/AIDS, with strong communication skills and the ability to work with diverse populations. On-site work in Philadelphia is required.

Qualifications

• Bachelor’s Degree in Social Services (Psychology, Social Work, Nursing, Public Health).
• Knowledge of HIV/AIDS and community resources.
• LGBTQ cultural competency.
• Competency in working with diverse populations.
• Ability to travel around a city location regularly.
• Ability to use a computer for up to 6 hours per day.
• Vaccination requirements per Mazzoni Center policy.

Responsibilities

• Assess the needs of individuals living with HIV and link them to medical and psychosocial services.
• Provide monitoring, follow-up, and coordination of services.
• Maintain accurate written documentation of client contacts (DAP format).
• Protect client information and records in line with HIPAA and confidentiality policy.
• Participate in supervision, trainings, and agency meetings.
• Assist with food bank deliveries and other program duties.

Skills

Communication skills

HIV/AIDS knowledge

LGBTQ cultural competency

Diversity awareness

City mobility

Computer usage

Education

Bachelor's Degree in Social Services

Job description

Salary Range: $48,000.00 To $49,000.00 Annually

Medical Case Manager

Assess the needs of individuals living with HIV and assist with linking them to necessary services/resources related to their medical status and psychosocial needs. Provide necessary monitoring, follow-up, and coordination of services.

Communication Skills

Good oral and written communication skills are required for this position. The person in this position must be able to communicate effectively with the clients, staff, and others; and contribute to a positive environment.

Key Responsibilities

Client Care

• Ryan White funded MCMs must maintain a caseload of 40-45 clients
• Provide a minimum of 450 units of service per month (1 unit = 15 minutes).
• Assess the biopsychosocial needs of clients based on funding and program requirements.
• Maintain minimum contact with clients based on program, client need, and service care plan.
• Identify appropriate resources to address client needs and assist client with linkage to those resources.
• Coordinate and monitor ongoing services.
• Assist client with identifying, building and maintaining external support systems

Documentation

• Maintain accurate written documentation of all client contacts (using DAP format) in CareWare and/or athenaNet. Service units/visit encounters and case notes should be input within 24 hours of contact.
• Maintain accurate and orderly client files with hard copy of client-related forms, applications, correspondence, etc.
• Protect client information and records at all times in compliance with HIPAA and agency Confidentiality Policy.

Other

• Participate in weekly supervision with Case Management Services Managers, Care Coordination Manager, Assistant Director of Care Services, or Director of Care Services.
• Participate in agency meetings, staff in-services, group supervision, and external trainings as required.
• Assist with food bank deliveries.
• Perform other program related duties as assigned by Assistant Director of Care Services or Director of Care Services.

Qualifications and Skills

• Bachelor's Degree in Social Services (Psychology, Social Work, Nursing, Public Health).
• Knowledge of HIV/AIDS and community resources.
• LGBTQ cultural competency.
• Competency in working with diverse populations.
• The ability to efficiently move around a city location on a regular basis.
• The ability to communicate using written and verbal or signed language.
• The ability to lift objects greater than 35 pounds.
• The ability to use a computer for up to 6 hours per day.
• The ability to work in an environment with a moderate noise level, in an open cubicle setting.
• Must have all necessary vaccinations pursuant to Mazzoni Center policies.

Clearances:

• Background checks are required, including Criminal Background Clearance, Child Abuse Clearance, and FBI Clearance.

[1] Mazzoni Center is committed to the principles and practice of equal employment opportunity and to the full inclusion of all qualified individuals. As part of this commitment, consistent with the Americans with Disabilities Act, the Pennsylvania Human Relations Act, and the Philadelphia Fair Practices Ordinance, it is Mazzoni Center’s policy to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.