Medical Cart Technician

Gilder Search Group; Cleveland (OH); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

401k matching

Company events

Competitive medical, dental and vision

Paid holidays and PTO

Career paths and advancement

Job summary

MCPC in Cleveland, OH is seeking an Onsite Medical Cart Technician to assess repair issues and perform maintenance on medical carts and kiosks. You will use drill/driver and hand tools, disassemble and reassemble components, and move carts between areas while delivering excellent customer service at client facilities.

The role operates 8AM-5PM, with travel to different site locations as needed. A self-starter with strong work ethic and reliability is essential to maintain high quality and safety

Qualifications

• Critical thinking and problem-solving skills.
• Team player with good collaboration.
• Excellent time-management abilities.
• Strong interpersonal and communication skills.
• Experience in a complex medical environment.
• Familiar with mobile tools and applications.
• General knowledge of hand-tools.

Responsibilities

• Perform customer support tasks on-site.
• Handle installation, repair, management and maintenance tasks.
• Track and document work progression.
• Communicate daily workload with direct report.
• Troubleshoot issues.
• Log comments for service requests and incidents.
• Identify issues and maintain asset records.
• Suggest and implement solutions.
• Check and update field automation systems and databases.
• Adhere to company rules.
• Collaborate with colleagues and build client relationships.

Skills

Critical thinker

Team player

Time-management

Interpersonal communication

Medical environment experience

Mobile tools & apps

Hand-tools use

Job description

Position Summary:

• The Onsite Medical Cart Technician will primarily be responsible for assessing repair issues, repair, and general maintenance in anything medical cart/kiosk related. They will have the highest degree of customer service when interacting with clients’ staff to provide an easy and positive experience. This position requires the use of basic tools such as drill/drivers and hand tools daily and must be able to physically move carts/kiosks from area to area. The Onsite Medical Cart Technician must be able to mechanically disassemble and reassemble various components of the medical cart. We’re looking for a self-starter with a great attitude and work ethic. The hours of operation are typically 8AM-5PM at the facility of assignment, which many vary based on work availability.

Responsibilities:

• Perform customer support tasks.
• Perform all on-site activities related to installation, repair, management and maintenance.
• Track and document the progression of the work.
• Communicate with direct report on daily workload and direction.
• Perform troubleshooting.
• Logs comments for all service requests, incidents and change orders performed.
• Identify all issues.
• Maintains detailed asset records for all PC hardware and software, in customers’ asset management tool.
• Suggest and implement solutions.
• Check and update field automation systems and databases.
• Adhere to company’s given rules and regulations.
• Team up with colleagues and other team members.
• Build relationships and trust with customers and clients. Maintaining clean and functional tools.

Key Outcomes of this Position:

• Successfully building medical carts while maintaining a high level of quality, up to the customers’ standards.
• Maintaining and following customer designated SLA results. Positive MCPC representation while conducting self at customer facilities.

Required Qualifications:

• Critical thinker and problem-solving skills.
• Team player.
• Good time-management skills.
• Great interpersonal and communication skills.
• Ability to work well in a complex medical environment.
• Accustomed to using mobile tools and applications. General knowledge of hand-tool use.

Qualifications:

• Experience with managing and preserving technical equipment.
• Experience with maintaining and managing customer service.

Physical Requirements:

• Ability to travel to and from locations.
• Valid Driver's License and good driving record (less than 6 points on license to adhere to insurance requirements).
• Be able to walk long distances.

Who We Are:

At MCPC, we pride ourselves on being Outcome Engineers, delivering end-to-end solutions and expertise that empower businesses to thrive in the digital age. We combine top-tier services and cutting-edge technology solutions to solve complex business challenges, ensuring data security, cost efficiency, and seamless digital transformation. Our commitment to our clients requires providing quality people that allow us to excel at exceeding our clients’ expectations. The MCPC employee experience is built on a foundation of collaboration, innovation, and growth. We offer the balance of a close-knit workforce and pathways for professional growth. Our team members are encouraged to bring their unique perspectives and ideas to the table. Join us and be part of a principled, quality-driven, respectful, and innovative team that values continuous improvement and community commitment. Together, we tackle today’s challenges and pioneer solutions for tomorrow.

Where We Are/Who We Serve:

MCPC is a global organization, but we are headquartered in

Cleveland, OH, with regional offices in Grand Rapids, MI and Erie, PA, which is a source of pride for everyone here at MCPC. MCPC has a longstanding culture of unwavering commitment to giving back to the communities we serve. (link to our blog)

What We Do: Endpoint Lifecycle Management

Advisory Services

MCPC is the go-to resource for all our client’s end user device procurement and service needs. We help address tactical pain points that allow our clients’ workforce to have a seamless and secure environment.

Configuration and Integration

Custom solutions that fit within a client’s endpoint environment.

Ensuring new devices meet the requirements of the client and are ready to be deployed on day 1.

IT Supply Chain

MCPC offers expert level supply chain services to help clients in the process of assembling, securing, managing, and delivering desk-ready IT inventory.

Managed Deployment

Coordination of experienced IT technicians ensuring clients’ devices, servers, data, and more are securely delivered, protected, and supported.

Secure Technology Asset Disposition

Allows clients to remove old or outdated devices from their environment. Our facility will erase all data to Department of Defense standards and provide reverse logistics to the client as to whether their devices can be repurposed, recycled, or disposed of properly.

Benefits & Appreciation:

• 401k matching and ROTH option.
• Company sponsored events (picnics, cookouts, and volunteering opportunities).
• Competitive Medical, Dental and Vision package.
• Company paid Holidays and Paid Time Off.
• Career paths and advancement.