Medical Call Center Representative

ImmunityBio; United States; On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Discretionary bonus

Equity award

Job summary

ImmunityBio is hiring a Medical Call Center Representative to handle inquiries about our immunotherapy products. The role includes greeting visitors, providing administrative support, and coordinating with management. On-site in El Segundo, CA, with shift coverage from early morning to evening hours.

This position requires a high school diploma and 2 years of receptionist or call center experience; medical/pharma background is a plus. Eligible for a discretionary bonus and equity award.

Qualifications

• Strong verbal communication and interpersonal skills.
• Excellent customer service abilities and a friendly manner.
• Solid data entry skills and accuracy.
• Proficiency with MS Office and related software.

Responsibilities

• Answer telephone inquiries from external parties regarding ImmunityBio’s products.
• Greet visitors and manage check-in according to procedures.
• Provide administrative support to management and staff as requested.
• Document inquiries and maintain contact database.
• Assist in collecting swabs for COVID and other testing as needed.
• Handle mail, deliveries, and office supplies; maintain files.

Skills

Verbal communication

Customer service

Data entry

Microsoft Office

Education

High School Diploma or equivalent

Certification (Medical Assistant or Pharma Tech) preferred

Tools

Microsoft Office Suite

Job description

Company Overview

ImmunityBio is a vertically integrated commercial stage biotechnology company developing next-generation therapies that bolster the natural immune system to defeat cancers and infectious diseases. The Company’s range of immunotherapy and cell therapy platforms, alone and together, act to drive and sustain an immune response with the goal of creating durable and safe protection against disease. Designated an FDA Breakthrough Therapy, ANKTIVA is the first FDA-approved immunotherapy for non-muscle invasive bladder cancer CIS that activates NK cells, T cells, and memory T cells for a long-duration response. The Company is applying its science and platforms to treating cancers, including the development of potential cancer vaccines, as well as developing immunotherapies and cell therapies that we believe sharply reduce or eliminate the need for standard high-dose chemotherapy. These platforms and their associated product candidates are designed to be more effective, accessible, and easily administered than current standards of care in oncology and infectious diseases.

Why ImmunityBio?

• ImmunityBio is developing cutting-edge technology with the goal to transform the lives of patients with cancer and develop next-generation therapies and vaccines that complement, harness and amplify the immune system to defeat cancers and infectious diseases.


• Opportunity to join a publicly traded biopharmaceutical company with headquarters in Southern California.


• Work with a collaborative team with the ability to work across different areas of the company.


• Ability to join a growing company with professional development opportunities.

Position Summary

The Medical Call Center Representative often serves as the initial contact for the public and many company affiliates of ImmunityBio and our products. This position will respond to a variety of telephone inquiries regarding ImmunityBio’s products, greet and assist visitors to Company facilities, and provide administrative assistance to management and staff as requested.

Essential Functions

• Answer telephone inquiries from external parties regarding ImmunityBio’s products. Clarify desired information and respond to requests using standard procedures and detailed product references. Escalate more complex requests to appropriate subject matter experts for handling.


• Document inquiries and input requestors’ information to maintain contact database.


• Greet clients, visitors, and guests; determines the purpose of each person’s visit and directs or escorts them to the appropriate location.


• Answer visitors’ questions, calls, and emails, and provide them with relevant information.


• Follow Security procedures and issue visitor badges.


• Assist in the collection of swabs for COVID and other testing as needed.


• Organize the reception area while complying with office procedures, rules, and regulations.


• Sign for deliveries and ensure all mail and packages are distributed accordingly.


• Perform administrative support as requested by management and staff, including opening and distributing mail, maintaining files, ordering office supplies, and preparing routine correspondence and reports.


• Enhance organization reputation by providing excellent service to external parties interested in ImmunityBio.


• Performs ad-hoc and cross-functional duties and/or projects assigned to support business needs and provide developmental opportunities.

Education & Experience

• High School Diploma, GED or equivalent experience required


• 2 years of receptionist or call center experience required


• Experience in a medical or medical insurance office, pharmacy or health science environment would be helpful, but not required


• Medical Assistant Certification or Pharmaceutical Technician experience preferred

Knowledge, Skills, & Abilities

• General knowledge of medical and/or pharmaceutical terminology


• Exceptional verbal communication skills


• Excellent interpersonal and customer service skills


• Friendly and pleasant manner


• Strong Data entry skills


• Proficient with Microsoft Office Suite or related software.

Working Environment / Physical Environment

• This role will work on-site at our El Segundo, CA location.


• The position will provide coverage from 6 am to 6 pm by covering one of three shifts: 6 am - 3 pm, 7:30 am - 4:30 pm, or 9 am - 6 pm


• Prolonged periods of sitting at a desk.


• Must be able to lift up to 15 pounds at times.

This position is eligible for a discretionary bonus and equity award. The hourly base pay range for this position is below. The specific rate will depend on the successful candidate’s qualifications, prior experience as well as geographic location.

$28.10 (entry-level qualifications) to $30.90 (highly experienced) per hour