Medical Call Center Representative

Living Water Clinic; Lindsay (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) Matching

Paid Time Off

Standard working hours (Mon - Fri 8-5)

4 Paid Holidays

Career advancement opportunities

Job summary

A medical clinic in California seeks a bilingual Medical Call Center Representative. This role includes answering calls, scheduling appointments, and educating patients about services. Candidates should have a high school diploma, at least two years of experience in customer service, and be fluent in Spanish and English. The position offers benefits including 401(k) matching and paid time off, fostering a supportive work environment focused on patient care.

Qualifications

• Minimum two years of experience in customer service and/or a call center environment.
• Knowledge in scheduling and prior medical setting experience is preferred.

Responsibilities

• Answer incoming calls with excellent customer service.
• Schedule appointments ensuring each patient is accommodated.
• Educate patients about services and co-pays.
• Follow up with patients regarding care gaps.
• Register patients and update insurance information.
• Report any patient concerns to a supervisor.

Skills

Bilingual in English and Spanish

Customer-service oriented

Excellent telephone etiquette

Excellent listening and interpersonal skills

Problem-solving skills

Attention to detail

Ability to handle sensitive information

Ability to handle multiple tasks

Education

High School Graduate or equivalent

Associates Degree preferred

Job description

Job Title: Medical Call Center Representative
Company: Living Water Clinic-Clinica Agua Viva
Location: Lindsay, California

Position Overview

We are seeking a bilingual Medical Call Center Representative, proficient in both Spanish and English. The ideal candidate is committed to providing exceptional customer service, has excellent communication, and has the ability to handle sensitive and confidential information.

Summary of Responsibilities

• Answer incoming calls on a multi-line phone system, demonstrating excellent customer service.
• Schedule appointments according to established guidelines, ensuring no patient is turned away and securing an appointment for each patient.
• Educate patients on the services provided by LWC, advise them on necessary materials to bring to appointments, and notify them of any co-pays due.
• Follow up with patients and conduct outreach by calling patients on care gaps.
• Register patients for appointments, obtaining and updating insurance and demographic information.
• Report any potential patient concerns or complaints immediately to a supervisor.
• Exhibit comprehensive knowledge of financial programs, registration, and insurance verification.
• Route calls to the appropriate department or health center.
• Ensure patient confidentiality and privacy (HIPAA compliant).
• Handle basic computer tasks and utilize our EMR system.

Education

• High School Graduate or equivalent. Associates Degree preferred.

Prior Experience

• Minimum two (2) years of experience in customer service and/or call center environment.
• Knowledge in scheduling, and previous medical setting experience is preferred.

Skills

• Bilingual in English and Spanish is required.
• Customer-service oriented with excellent telephone etiquette.
• Excellent listening and interpersonal skills.
• Flexibility and dependability.
• Demonstrated problem-solving skills and sound judgment.
• Intermediate computer skills and attention to detail.
• Ability to handle sensitive and confidential information.
• Ability to articulate complex information.
• Excellent follow-through on work tasks.
• Able to handle multiple tasks simultaneously.

Physical Requirements

• Reliable transportation.
• The ability to lift 20 or more pounds.
• Sit for long periods of time.

Benefits

• 401(k) Matching
• Paid Time Off
• Mon - Fri 8-5
• 4 Paid Holidays
• Opportunity to be part of a growing medical start-up and eligibility for career advancement within the organization to leadership positions.

Living Water Clinic-Clinica Agua Viva prides itself on providing loving, quality care to our patients. If you are a dedicated individual with a passion for helping others and possess the above skills, we encourage you to apply for this position.

Our organization is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.