Medical Call Center Representative

TEKsystems; Austin (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

TEKsystems is seeking a Medical Call Center Representative to join their remote team in Austin, TX. In this role, you will guide new patients through the intake process, ensuring a smooth and supportive experience. Responsibilities include managing scheduling, verifying insurance, and providing exceptional customer service as the first contact for patients. This entry-level position offers competitive hourly pay and a variety of benefits.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Paid Time Off

Qualifications

• Strong customer service skills are essential.
• High School Diploma required.
• Ability to assess patient needs effectively.

Responsibilities

• Manage the new patient referral process.
• Provide customer service to patients as the first point of contact.
• Document patient records accurately in the system.

Skills

Customer Service

Empathy

Communication

Education

High School Diploma

Job description

Join to apply for the Medical Call Center Representative role at TEKsystems

Join to apply for the Medical Call Center Representative role at TEKsystems

We are hiring for a fully remote Patient Intake Coordinator in the Austin, TX Area!

• Candidates must be local to Austin, TX*
  
  
  

Job Overview

• In this position, you'll welcome new patients with empathy and professionalism, guiding them through the intake process and helping them feel informed, supported, and cared for from day one. You will be responsible for new patient coordination activities that may include account and insurance registration and scheduling of new patients for exams and procedures.
  
  
  

Job Duties And Responsibilities

• Effectively oversee and manage the continuum of the new patient referral process within department standards.
• Provides strong customer service to patients and internal and external stakeholders as the clinic's first point of contact.
• Independently assesses patient needs to prioritize and triage referrals.
• Answers phone calls, takes messages and responds to routine patient, physician, and client inquiries.
• Proactively follows-up on missing medical records and test results from referring providers.
• Obtains patient demographic, insurance, referral, and other pre-visit required information.
• Verifies and registers patient accounts in the practice management system.
• Facilitates insurance benefit and eligibility investigations.
• Provides patients with appointment details such as time, location, directions, and instructions to patients.
• Distributes appropriate medical forms to the patient for completion prior to initial visit.
• Maintains and updates physician schedules ensuring that patients are scheduled appropriately.
• Works in conjunction with the clinical team to accommodate scheduling requests.
• Accurately documents/updates patient records in designated systems to ensure all parties have accurate information.
• Provides support and information to providers to problem solve and manage complex administrative duties.
  
  
  

Pay And Benefits

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 25, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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