Medical Call Center / PSR - Float

Clinical Associates, P.A.; Reisterstown (MD); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance

Dental insurance

Vision insurance

Life Insurance

401(k) matching

Job summary

Clinical Associates, P.A. is seeking a full-time Medical Call Center/Patient Service Representative in Reisterstown, MD. This role supports multiple providers in a high-volume medical call center, handling scheduling, insurance verification, and EMR documentation to ensure smooth patient flow.

The ideal candidate will be detail-oriented, possess strong customer service skills, and thrive in a fast-paced environment while delivering a professional, compassionate patient experience.

Qualifications

• Experience in a medical call center environment.
• Excellent patient care and customer service skills.
• Ability to verify insurance and communicate clearly with patients.

Responsibilities

• Identify caller needs and provide prompt, professional service.
• Schedule appointments for patients.
• Verify insurance / resolve eligibility issues prior to appointments.
• Collect co-pays, deductibles, and account balances as needed.

Skills

Medical Call Center experience

Customer service

EMR skills

Verifying insurance

Basic arithmetic

Education

High School Diploma or G.E.D.

Tools

EMR

Job description

Description

At Clinical Associates, we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas of practice, from cardiology to podiatry. We also offer unique services like our nuclear stress testing facility. We are a multi-specialty healthcare setting that offers enrichment and an opportunity for growth.

We are seeking to add an experienced Full Time Medical Call Center/ Patient Service Representative to our PSR team in Reisterstown located at 120 Westminster Pike!

Our ideal candidate must be willing to work in a team environment, supporting multiple providers in a high volume medical call center environment. You must be willing to go above and beyond in providing customer service to our patients.

Shift: Monday – Friday 37.5 hours per week / You must be available to work a shift between 8:00 am - 6:00 pm

The Medical Call Center Patient Service Representative is the first point of contact and provides a professional, supportive, and nurturing experience for patients and visitors via telephone. The Medical Call Center Representative is responsible for answering all incoming phone calls for the healthcare provider, scheduling appointments, verifying insurance and documenting messages in the EMR system.

The Medical Call Center / Patient Service Representative must be detail oriented and possess the ability to multi-task to ensure that all company protocols are being performed efficiently and accurately.

Responsibilities

• Identifying and quickly assessing the nature of calls and acting appropriately to provide prompt, professional service.
• Scheduling appointments
• Verifying insurance / resolving eligibility issues prior to a scheduled appointment.
• Collecting co-pays, deductibles, and account balances (PRN basis)

Requirements

• High School Diploma or G.E.D. (Required)
• Medical Call Center experience is required
• Basic arithmetic and money calculating skills.
• Excellent patient care and customer service skills.
• EMR skills are required.

Benefits

• Paid Time Off
• Health insurance
• Dental insurance
• Vision insurance
• Life Insurance
• 401(k) matching

Clinical Associates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.