Medical Call Center Agent

HealthSource of Ohio; Cincinnati (OH); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Full Health Benefits Package

Paid Time Off

Student Loan Forgiveness program

Tuition reimbursement

Courtesy Care Benefits

HSA funds

Job summary

HealthSource of Ohio is seeking a Medical Call Center Agent to handle medical service requests and patient inquiries with strict confidentiality. You will ensure accurate data entry for scheduling and clinical messaging, and communicate clearly between patients and providers.

Ideal candidates have a high school diploma, strong Windows-based computer skills, and 1–2 years of call center experience. HSO offers competitive pay, benefits, and growth opportunities in Southwestern Ohio.

Qualifications

• High School Diploma or Equivalent required.
• Strong computer skills including Windows OS, email, and EHR data entry.

Responsibilities

• Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality.
• Facilitate optimal patient access and accurate data entry for scheduling and clinical messaging.
• Communicate clearly to relay provider instructions between patient and provider and give pre-visit directions.
• Respond to inquiries from callers regarding health services provided by HSO.

Skills

Windows OS

Email

EHR data entry

Education

High School Diploma or Equivalent

Tools

EHR software

Job description

Do you have what it takes to be a Medical Call Center Agent:

• Competitive pay with eligible incentive bonuses & yearly merit increases
• Structured schedules for work-life balance with Paid Time off & Long-Term Sick Bank hours
• Full Health Benefits Package, Courtesy Care Benefits & HSA funds
• Student Loan Forgiveness program & tuition reimbursement
• Complimentary scrubs

• High School Diploma or Equivalent required
• Strong computer skills that include a combination of experience in a Windows Operating System, e-mail, and EHR data entry required
• 1-2 years Call Center experience preferred

A day in the life of a HSO Medical Call Center Agent:

• Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality
• Facilitate optimal patient access and maximize accuracy of data entry for scheduling and clinical messaging
• Ability to speak clearly in order to communicate effectively between patient and provider, provide pre-visit instructions/directions, and relay provider instructions
• Responsible for professionally responding to all inquiries from callers as they relate to health services HSO provides

Who We Are:

HealthSource of Ohio is a not-for-profit community health center in Southwestern Ohio that provides quality, patient-centered primary and preventative care for all. Our employees are dedicated to the belief that every patient deserves to be treated with respect, dignity, and equality, irrespective of their race, religion, economic status, or ability to pay.

Check out what HSO employees have to say about working for HealthSource of Ohio:

I am thankful to work for a great company that treats their employees as one of their own!!!

Medical Assistant/Receptionist, Mt. Orab

HSO has been a breath of fresh air since the moment I arrived. I have never worked for an organization that values their employees so much! Instead of feeling replaceable, and like you are never "doing enough", I am thanked for my work often. Staff is very familiar with "upper management" and they usually know us all by name! I never dread coming to work and am proud to work for an organization that values their staff as much as their patients!

Visit our social media to learn more about HSO.

Physical Activity: 25-75% lift/carry, push/pull, reach overhead, climb, squat/bend/kneel, sit/stand, walk/move aboutHealthSource of Ohio is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran