Medical Billing & Patient Support Specialist

99mgmt; Dallas (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision insurance

Paid time off

Disability and life insurance

Employee Assistance Program

Flexible spending account

Job summary

99 Healthcare Management, based in Dallas, TX, is seeking a detail-oriented Medical Billing Customer Service Representative to support billing for multiple physician practices. You will handle patient inquiries, payment plans, and billing discrepancies in a fast-paced, team-oriented office.

The role provides exposure to diverse billing scenarios across internal medicine, family medicine, and specialty services, with a Monday–Friday daytime schedule and a focus on accuracy and patient privacy.

Qualifications

• Associate’s degree or two years of related experience required.
• Bilingual preferred.
• Customer service experience required.
• Medical billing experience preferred.
• Knowledge of accounts receivable and insurance processes.
• Professional phone etiquette and strong customer service skills.
• Proficiency with MS Office, especially Excel and Outlook.
• eClinicalWorks (eCW) experience preferred.

Responsibilities

• Serve as the primary point of contact for patients and providers regarding billing questions and concerns.
• Respond to a high volume of inbound calls and make outbound calls to collect payments or set up payment plans.
• Research and resolve account issues, discrepancies, and complaints professionally and timely.
• Provide accurate information on statements, copays, balances, services, and rates.
• Work with patients or insurers to resolve billing inquiries and payment arrangements.
• Follow up on delinquent accounts and offer repayment options when appropriate.
• Assist with mailing claims, correspondence, and other billing communications.
• Identify and report inconsistencies or errors with payor activity to the billing supervisor.

Skills

Customer service

Medical billing

Accounts receivable

Bilingual

HIPAA compliance

Multitasking

Education

Associate’s degree or 2 years related experience

Tools

MS Office (Excel, Outlook)

eClinicalWorks (eCW)

Job description

99 Healthcare Management, based in Dallas, TX, is seeking a detail-oriented Medical Billing Customer Service Representative to support billing for multiple physician practices. You will handle patient inquiries, payment plans, and billing discrepancies in a fast-paced, team-oriented office.

The role provides exposure to diverse billing scenarios across internal medicine, family medicine, and specialty services, with a Monday–Friday daytime schedule and a focus on accuracy and patient privacy.