Patient Account Specialist – Revenue Cycle & Billing

Hoag Health System; Costa Mesa (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare organization located in Costa Mesa, California, seeks a Patient Account Representative to manage billing inquiries and provide exceptional customer service in a fast-paced call center. You will be the main contact for patients, assisting them with understanding their bills, setting up payment plans, and resolving any account issues. Candidates should possess a high school diploma and one year of relevant experience, emphasizing strong customer service and problem-solving skills.

Qualifications

• One year of experience in a hospital/medical environment or a high-volume call center.
• Demonstrated strong customer service skills.

Responsibilities

• Handle a high volume of inbound calls regarding billing-related questions.
• Assist patients with setting up payment plans and understanding their balances.
• Update insurance and demographic information in the billing system.
• Document all actions and interactions in the appropriate systems.
• Collaborate with other departments to resolve patient account issues.

Skills

Customer service skills

Problem-solving

Active listening

Confidentiality

Education

High school diploma or equivalent

Job description

A healthcare organization located in Costa Mesa, California, seeks a Patient Account Representative to manage billing inquiries and provide exceptional customer service in a fast-paced call center. You will be the main contact for patients, assisting them with understanding their bills, setting up payment plans, and resolving any account issues. Candidates should possess a high school diploma and one year of relevant experience, emphasizing strong customer service and problem-solving skills.