Medical Billing Accounts Research Specialist

Cypress-Healthcare-Partners; Monterey (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Cypress-Healthcare-Partners in Monterey, CA seeks a Medical Billing Accounts Research Specialist to research denials, resolve credits, and handle secondary claims. This onsite role collaborates with patients, insurers, and providers to ensure accurate billing and timely appeals.

The ideal candidate has at least two years in medical accounts receivable, a high school diploma, and knowledge of coding basics. Certifications in medical billing are a plus; strong English communication and

Qualifications

• High School Diploma required; 2+ years in medical field/accounts receivable.
• Certifications in Medical Billing and Coding highly desirable.
• Strong English communication and confidentiality required.

Responsibilities

• Research and resolve denials including COB, eligibility, coding, and billing.
• Document actions in the practice management system (PMS).
• Identify denial trends by payer, provider, and code.
• Follow appeal standards to petition denials and for third-party reconsideration.
• Collect outstanding balances and post payments accurately.
• Handle all claim denials per department standards.

Skills

Coding basics

English communication

Confidentiality

Prioritize workload

Independent work

Problem solving

Teamwork

Education

High School Diploma or Equivalent

2+ years medical billing/accounts receivable

Medical billing/coding certifications desirable

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Medical Billing Accounts Research Specialist

Full Time Clerical Monterey, CA, US

4 days ago Requisition ID: 2619

Salary Range: $17.25 To $23.18 Hourly

POSITION/JOB SUMMARY:
The Accounts Research Specialist are responsible for accounts research of physician services by researching denials for resolution and providing customer service to patients, insurance companies, third parties, providers and their offices. The employee will appeal denials appropriately, identify and report denial trends to management, notating on guarantor/patient accounts of research and resolution of claim(s), resolve insurance and patient credits, answer and resolve account inquiries, and handle secondary insurance claims process. This is an onsite position in Monterey,CA.

KEY RESPONSIBILITIES & DUTIES:

• Research and resolve all types of denials efficiently and accurately, which includes but not limited to coordination of benefits (COB), insurance eligibility, coding (e.g., modifiers, diagnoses, CCI edits), billing (e.g., NPI, POS, DOS).
• Research and resolve insurance and patient credits timely and accurately.
• Follow insurance appeal standards or protocols, establish an appeal correspondence to petition the denial as incorrect or inappropriate and for the third-party carrier to reconsider and adjudicate the claim correctly. May inquire with assigned coder for education or letter of appeal, if outside the scope of the AR Specialist.
• Document all actions and communications taken regarding each account/session/encounter in the designated fields in the practice management system (PMS).
• Identify and track denial trends by payer, provider, and code.
• Identify billing-related issues and work with appropriate internal teams to resolve the identified issue(s) in a timely manner.
• Must stay up to date with industry trends and changes that impact Accounts Researching. This may include seminars, training, and reading material. It is the employee’s responsibility to maintain one’s AR knowledge and learn specific required areas, such as basic coding.
• Ensure secondary claims are filed with the appropriate primary insurance EOB attachment in a timely and accurate manner.
• Answer customer service inquiries professionally, timely and efficiently. Make certain the inquiry is completed, closed or followed up on until closure happens. Document the guarantor/patient’s account in detail.
• Handle and expedite distinctive cases include bankruptcy, charity, statements, tax billing document, refunds and other items, should be processed accurately but expeditiously and follow-through. Follow the designated processes for these distinctive cases.
• Collect outstanding balances must be done professionally and with tact. Posting of payment done accurately, timely and according to protocol.
• Handle all claim denials appropriately and according to department standards.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Understand basic coding to work coding denials successfully.
• Must be able to communicate effectively in English, verbally and written. Additional languages desirable.
• Must be able to maintain a high degree of confidentiality and work well under productivity standards.
• Able to prioritize and balance workload on short and long-term company needs.
• Must be able to work independently and be able to solve problems efficiently and accurately.
• Able to create channels of communication to obtain information necessary to perform job tasks.
• Strong organizational skills with the ability to prioritize a high-volume workload.
• Helpful attitude, positive teamwork spirit with a willingness to help.

CREDENTIALS/EDUCATION/EXPERIENCE

• High School Diploma or Equivalent required.
• Minimum of 2 years of experience in medical field/accounting/accounts receivable.
• Certifications in Medical Billing and Coding highly desirable.