Medical Biller

Vaco by Highspring; Highland Park (NJ); Vor Ort; USD 30.000 - 34.000; Vollzeit

Zusammenfassung

Vaco by Highspring in Highland Park, NJ is seeking an Accounts Receivable & Billing Specialist to manage private-pay billing and collections across three nursing home facilities. You will interact with residents, families, and power-of-attorney representatives, delivering exceptional service with compassion and professionalism.

The role emphasizes detailed billing, accurate recordkeeping, and strong communication to ensure timely payments and positive resident experiences.

Qualifikationen

• 1–2 years of billing, accounts receivable, or healthcare business office experience preferred.
• Strong customer service focus with seniors, families, and high-touch environments.
• Clear, professional verbal and written communication skills for delicate financial conversations.
• Proficiency with billing software and spreadsheets.

Aufgaben

• Billing & account management: Prepare, verify, and issue monthly private-pay statements and invoices for 3 nursing home locations.
• Accounts receivable: Monitor balances, log payments, reconcile discrepancies, and maintain ledger notes.
• Collections & follow-up: Conduct respectful collection efforts while maintaining dignity and customer care.
• High-touch family communication: Serve as main contact for residents and families on invoices and payment plans.
• Resident trust accounts: Assist with trust funds, monthly ledgers, and reconciliations as needed.
• Administrative support: Maintain accurate records, digital files, and cross-facility reporting.

Kenntnisse

Billing software

Customer service

Attention to detail

Communication

Tools

Excel/Google Sheets

Billing software

Jobbeschreibung

Accounts Receivable & Billing Specialist

Location: [City, State]

About the Role

We are seeking an experienced, detail-oriented, and highly compassionate Accounts Receivable & Billing Specialist to manage private-pay billing and collections across our 3 premier nursing home facilities.

In this role, you will be the primary point of contact for resident billing inquiries, statement processing, and payment collections. Because our resident community is predominantly private-pay with minimal Medicare/Medicaid processing, this role relies heavily on building strong relationships with residents, family members, and power-of-attorney representatives. Exceptional customer service, high-touch communication, and empathy toward the aging population are critical to success.

Key Responsibilities

• Billing & Account Management: Prepare, verify, and issue monthly private-pay statements and billing invoices across 3 nursing home locations.
• Accounts Receivable: Monitor accounts receivable balances, log incoming payments, reconcile account discrepancies, and maintain clear ledger notes.
• Collections & Follow-Up: Conduct respectful, professional collection efforts on delinquent accounts while upholding the highest standards of dignity and customer care.
• High-Touch Family Communication: Serve as the main contact for residents and family members seeking clarity on invoices, payment plans, and account status.
• Resident Trust Accounts: Assist with managing resident trust funds, monthly ledgers, and account reconcilements as needed.
• Administrative Support: Maintain accurate records, digital files, and cross-facility reporting for management review.

Qualifications & Requirements

• Experience: 1-2 years of billing, accounts receivable, or healthcare business office experience preferred.
• Customer Service Focus: Proven experience working with seniors, families, or in high-touch/high-service customer environments.
• Strong Communication Skills: Clear, professional verbal and written communication skills with the ability to navigate delicate financial conversations with patience, tact, and clarity.
• Attention to Detail: High degree of accuracy in recordkeeping, data entry, and numerical reconciliation.
• Software Proficiency: Comfortable working with billing software, spreadsheets (Excel/Google Sheets), and basic financial systems.

Compensation and Work Hours

Payrate: $22/hr - $25/hr

Location: Highland Park, NJ

Start: ASAP - LOA

Work arrangement: Fully Onsite 8-4 or 9-5

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail].

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Representation Notice

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.

Privacy Notice Resources

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR and UK GDPR may access our policies here.

For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.

AI Screening Notice

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations; and
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).