Medical Back Office Supervisor & Team Lead

Paycom; Leander (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

GI Alliance is seeking an experienced Back Office Supervisor to lead a medical assistant team in a fast-paced clinical setting. The role includes coaching staff, supervising daily operations, and ensuring efficient patient flow during exams and procedures.

The candidate will manage scheduling, training, and performance reviews while maintaining strong communication with providers and patients. Equal opportunity employer and standard pre-employment checks apply.

Qualifications

• High school diploma or GED, medical assistant diploma from an accredited program, or equivalent coursework.
• Experience: at least 1 year in a medical facility as a medical assistant or externship in a medical office.
• Gastroenterology experience is preferred.

Responsibilities

• Provide daily guidance and direction to the medical assistant team.
• Serve as first point of contact for employee issues and disputes.
• Approve time off requests and maintain staffing during peaks.
• Deliver feedback, coaching, and counseling to staff.
• Conduct annual performance reviews and share results with employees.
• Coordinate with management on patient flow and schedules.
• Oversee clerical duties: records, referrals, forms, and scheduling.
• Support patient rights and respond to emergencies as needed.
• Train and mentor medical assistants; cover shifts during absences.

Skills

Health care knowledge

EMR systems

Verbal & written communication

Multi-tasking

Problem solving

Staff coaching

Education

GED

Medical assistant diploma

Tools

EMR software

Job description

GI Alliance is seeking an experienced Back Office Supervisor to lead a medical assistant team in a fast-paced clinical setting. The role includes coaching staff, supervising daily operations, and ensuring efficient patient flow during exams and procedures.

The candidate will manage scheduling, training, and performance reviews while maintaining strong communication with providers and patients. Equal opportunity employer and standard pre-employment checks apply.