Summary
Under direct supervision of the provider, the employee will be responsible for patient assessment and care, maintaining documentation, which includes basic knowledge of specialty or primary care. The role involves assessing, planning, implementing, and evaluating patient care; coordinating care to assure high quality, compassionate services. The employee will maintain patients at office locations, act as liaison with other organizations and departments, may order medical, pharmacy and office supplies, ensure compliance with MyMichigan Health policies, OSHA, CLIA and other regulatory agencies, train new employees/students and float staff, provide patient education, assist with symptom management, and remain available for emergencies. The expectations may vary slightly depending on the practice in which you are assigned. Your immediate supervisor will clarify your responsibilities.
Responsibilities
- (30%) Triages all calls, schedules daily urgent/emergent add-ons, receives and relays test results, supports and refers patients for consults and/or testing and insurance pre-certification and documentation.
- (30%) Greets patients/family, performs routine pre-examination procedures including vital signs, assesses and records objective and subjective data, updates records and performs medication reconciliation, enters allergies, and processes refills within scope.
- (20%) Assists provider with examinations and procedures.
- (20%) Prepares and cleans the patient area, sets up equipment, cleans and facilitates room set up after a procedure, disposes of contaminated supplies and sterilizes instruments.
Other Duties and Responsibilities
- Provides complete patient assessment as indicated within the scope of the practice.
- Performs patient care measures including injections, minor dressing changes, and obtaining blood specimens.
- Demonstrates competency to assist with procedures such as electrocardiogram (EKG), pulmonary function test (PFT), ankle brachial pressure index (ABI), and non-stress test (NST).
- Assists in maintaining a clean and safe environment for patients and co-workers.
- May be required to travel to satellite clinics.
- Understands necessary computer functions in the office setting: MAPS, MCIR Practice Management, Electronic Medical Records, LIS, Emageon, dictation systems, and other necessary programs.
- Demonstrates critical thinking for patient management.
- Maintains a high level of confidentiality and ensures patient rights in accordance with HIPAA.
- Might be asked to perform clerical duties – filing insurance forms, correspondence, arranging hospital admissions, answering the telephone and updating patient records.
- Orders supplies and medications.
- Maintains a system for accurately documenting and coding in the medical record as appropriate and per policy.
- Participates in annual review for quality and completeness as necessary.
- Provides for the age-specific needs of the population served according to department standards and policies.
- Performs other related duties as assigned.
- Demonstrates competency in Microsoft Windows.
- May participate in further learning opportunities offered by MyMichigan Health.
Certifications and Licensures
- Basic Life Support (BLS) – required within 3 months of hire or transfer.
- Medical Assistant (MA) – required.
- As required by Medicare and Medicaid Services (CMS), all Medical Assistants must possess one of the following active certification/licensure: Registered Medical Assistant (RMA) through AMT, Certified Medical Assistant (CMA) through AAMA, or an equivalent credential such as Certified Clinical Medical Assistant (CCMA). Prefer completion of an accredited Medical Assistant program.
- Medical First Responder, Emergency Medical Technician Basic/Specialist, or Paramedic through the State of Michigan. Registered Radiologic Technologist through the American Registry of Radiologic Technologists (ARRT).
Required Education
High School Diploma or GED.
Experience, Training & Skills
- Excellent interpersonal skills needed to communicate with individuals at all levels.
- Mandatory OSHA training must be completed annually according to the Exposure Control Plan.
- Knowledge of medical office policies, practices and procedures normally acquired through three to five years of experience in the health care system.
- Previous experience in a physician clinic setting preferred.
Physical & Mental Requirements
- Exposure to stressful situations including public contact, trauma, grief and death.
- Ability to wear personal protective equipment that includes latex or substitutes if required.
- Ability to move freely about the facility, with or without an assistive device, and perform job functions.
- Overall vision and hearing with or without assistive devices.
- Frequently required to sit, stand or walk for long periods.
- May require frequent postural changes such as stooping, kneeling or crouching.
- Some exposure to blood-borne pathogens and other potentially infectious material.
- Must follow MyMichigan Health blood-borne pathogen and TB testing as required.
- Ability to handle multiple tasks, work independently and maintain regular attendance.
- Overall dexterity required, including handling, reaching, grasping, fingering.
- May require repetition of movements on a regular or frequent basis.
- Physical demand level: Light. Able to lift 11–20 lbs. occasionally; lift 10 lbs. frequently; move leg or arm controls as needed.