Medical Assistant - Walk in Clinic

Henry Ford Health; Novi (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Henry Ford Health in Novi, MI seeks a compassionate Medical Assistant to join our Walk-in Clinic. You will work under nursing leadership, performing a mix of administrative and clinical duties to ensure compassionate, high-quality patient care.

You will obtain histories, check vital signs, prepare patients for exams, and document accurately in EPIC EMR. The role requires a MA program graduate or equivalent licensure, with strong communication and teamwork in a fast-paced ambulatory setting.

Qualifications

• Graduate of a Medical Assistant program with externship hours or hands-on experience.
• Certification as Medical Assistant or equivalent licensure (LPN/EMT) preferred.
• Experience with EMR systems, especially EPIC, is desirable.
• Strong interpersonal skills and clinical judgment are essential.
• High school diploma or GED required.

Responsibilities

• Welcome patients and guide them through the clinic experience with warmth.
• Obtain medical histories and engage patients in health discussions.
• Measure and communicate vital signs accurately for clinical decisions.
• Prepare patients for examinations with clear explanations and support.
• Collaborate with providers during exams and procedures, ensuring smooth workflows.
• Maintain accurate documentation in the EMR system.
• Support the clinical team in delivering fast, patient-centered care.

Skills

Interpersonal communication

Clinical judgment

EMR experience

Computer skills

Clinical skills

Education

Graduate of Medical Assistant program (160 externship hours)

Medical Assistant certification

Licensed Practical Nurse (LPN)

Licensed Paramedic/EMT

Military-trained medical personnel

Tools

EPIC

Job description

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve. Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact. Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

SHIFT HOURS:

2 x 12 hours shift and 1 x 8 hours shift

• Mon 8am-8pm
• Thurs 8am-8pm
• Fri 8am-5pm
• One Sat a month 8 am - 12 pm

Location

39450 W 12 Mile Rd, Novi, MI 48377

GENERAL SUMMARY

As a Medical Assistant in our Walk-in Clinic, you'll be the vital link between our patients and clinical team. Working under the direction of our providers and nursing leadership, you'll deliver compassionate, high-quality care by performing a dynamic mix of administrative and clinical responsibilities. You'll make a real difference every day by creating welcoming patient experiences and supporting our clinical team in delivering excellent care.

Key Responsibilities

• Welcome patients and guide them through their clinic experience with warmth and professionalism
• Obtain comprehensive medical histories and engage patients in meaningful conversations about their health concerns
• Measure, record, and communicate vital signs accurately to support clinical decision-making
• Prepare patients for examinations and procedures with clear communication and compassionate support
• Collaborate with providers during patient examinations and procedures, anticipating needs and ensuring smooth workflows
• Maintain accurate and timely documentation in our Electronic Medical Record system
• Support the clinical team in delivering efficient, patient-centered care in a fast-paced ambulatory setting

Qualifications

WHAT WE'RE LOOKING FOR:

Education & Experience

We're seeking a compassionate, detail-oriented professional ready to make an immediate impact in a fast-paced clinical environment. Here's what will set you up for success:

You Bring One Of The Following Qualifications

• Graduate of a Medical Assistant program with completion of a formal clinical externship (160 hours minimum), OR
• Graduate from a Medical Assistant program with a minimum of one year of hands-on clinical medical assisting experience within the past five years, OR
• Current Professionally Recognized Medical Assistant Certification with at least one year of clinical medical assisting experience, OR
• Licensed Practical Nurse (LPN), OR
• Licensed Paramedic/Emergency Medical Technician (EMT) with at least one year of clinical experience in a medical setting within the past five years, OR
• Military-trained medical personnel with at least one year of clinical experience in a medical setting within the past five years

Core Competencies

• Excellent interpersonal and communication skills that build trust with patients and colleagues
• Strong problem-solving abilities and clinical judgment
• Proficiency with Electronic Medical Records (EMR) systems - EPIC experience is a plus
• Solid computer skills and keyboarding ability
• Ability to perform a diverse range of clinical skills in an ambulatory care setting
• High school diploma or G.E.D. equivalent

Certifications & Licensures

Current BLS-C certification required upon hire, or successful completion by the end of your orientation period.