Certified Medical Assistant | Dermatology

Great Lakes Physician Administrative Services LLC; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

The South Bend Clinic is seeking a Certified Medical Assistant for the Dermatology Department in Mishawaka, IN. You will triage patient flow, assist with clinical procedures, and document patient care with accuracy.

Strong EMR skills, teamwork, and the ability to thrive in a fast-paced environment are essential. This role supports high-quality, patient-centered care within a physician-led team.

Qualifications

• Education/Certification: Certified/Registered Medical Assistant or equivalent.
• Knowledge, Skills, and Abilities: Team player, professional, customer service oriented.
• Proficient computer skills including EMR, highly organized, multi-task and fast-paced.
• Able to work with diverse patient base of all ages.
• Assist with clinical procedures specific to department.
• Perform basic back office skills including medication administration, injections, bandaging, height, weight, and BP.

Responsibilities

• Provides ongoing triage and manages office flow to meet patient medical and service needs.
• Performs the technical component of the department's clinical procedures.
• Document patient care thoroughly, objectively, and in line with legal guidelines.
• Communicate patient care clearly and concisely per guidelines.
• Receives patients professionally and rooms them per department protocol.
• Maintains logs for equipment (refrigerator temp, autoclave, eyewash, crash cart).
• Verifies patient insurance coverage for pre-certifications, referrals, and authorizations in NextGen.
• Applies knowledge of general insurance guidelines to direct patient care.
• Responds appropriately to emergencies.
• Cross-trains in other positions as directed by management.
• Demonstrates proficiency with computer systems and adheres to service standards.

Skills

Team player

Professional

Customer service oriented

EMR proficiency

Multi-tasking

Organized

Fast-paced environment

Diverse patient base

Anticipate physician needs

Education

Certified/Registered Medical Assistant or non-certified with completion of a formal medical assistant program

Tools

EMR

Job description

Department: Dermatology Location: Day Rd Campus - 1802 E Day Rd, Mishawaka, IN 46545 Hours: Monday–Friday, 8:00 a.m.–5:00 p.m.

At The South Bend Clinic, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Responsibilities

• Provides ongoing triage and management of office flow to meet patient's medical and service needs in order to maintain optimal patient flow.
• Performs the technical component of the department's clinical procedures competently.
• Documentation of all patient care is thorough, objective, concise, and follows appropriate legal guidelines.
• Communication of all patient care is thorough, objective, concise, and follows appropriate legal guidelines.
• Receives patients professionally in waiting area and rooms them per department protocol.
• Maintains accurate/current logs for equipment, i.e., refrigerator temp, autoclave, eyewash, crash cart, etc.
• Verifies patient insurance coverage for pre-certification, referrals and/or authorizations and documents in NextGen.
• Applies knowledge of general insurance guidelines and requirements to help direct patient care.
• Appropriately responds to emergency situations.
• Cross trains in other positions where appropriate as determined by manager.
• Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
• Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
• Performs other duties as assigned when appropriate.
• Adheres to HIPAA guidelines set forth in Clinic policies and procedures.

Qualifications

• Education/Certification/License : Certified/Registered Medical Assistant or non-certified with completion of a formal medical assistant program.
• Knowledge, Skills, and Abilities : Team player, professional, and customer service oriented.
• Proficient computer skills including EMR, highly organized, ability to multi-task and enjoy working in a very fast paced environment.
• Able to work with diverse patient base of all ages.
• Assist with clinical procedures specific to department.
• Perform basic back office skills including medication administration, injections, bandaging, and accurately collect height, weight, and BP.
• In addition, must be able to anticipate the needs of the physician and require minimal supervision.
• Prior experience is a plus.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Let's start with what matters. People. Purpose. Care. At the South Bend Clinic, we believe healthcare works best when it's personal, connected, and led by people who truly care. We are a physician-led medical group built on trusted relationships, teamwork, and a shared commitment to putting patients first in every decision we make. Our team members are caregivers, collaborators, problem-solvers, and leaders. Together, we show up with compassion, act with purpose, and take ownership of the care we deliver and the experience we create. Whether you're caring directly for patients or supporting the teams who do, your role matters here, and your voice is valued. We listen with intention, work as one, and challenge ourselves to keep improving, not for recognition, but because our patients, families, and communities count on us. Innovation at SBC isn't about chasing what's next for its own sake. It's about finding better ways to deliver high-quality, affordable, and accessible care, today and into the future. If you're looking for meaningful work, supportive teammates, and the opportunity to help shape the future of care while staying grounded in compassion and community, you'll find your place at the South Bend Clinic.