Medical Assistant Training Coach

Gohealth-Urgent-Care; Anderson (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

GoHealth Urgent Care is seeking a Medical Assistant Training Coach to lead hands-on, competency-based training for Medical Assistants. You will partner with Learning and Operations teams to develop and validate MA competencies across new hires, transfers, and team members needing support.

The role involves onboarding centers, delivering workshops, and maintaining training documentation, with travel within the market to support centers and new hires.

Qualifications

• Training, coaching, or teaching experience.
• Experience using Electronic Health Records (EHR).
• Strong communication, organization, and presentation skills.
• Willingness to travel to market centers.

Responsibilities

• Deliver hands-on, competency-based training for Medical Assistants.
• Assess and validate MA competencies for new hires and transfers.
• Lead center and department onboarding and orientation.
• Facilitate workshops and support classroom training as needed.
• Complete training documentation and competency assessments digitally.
• Conduct 30-, 60-, and 90-day check-ins with learners.

Skills

Training experience

EHR proficiency

Communication

Presentation skills

Travel willingness

Education

High school diploma or equivalent

Medical Assistant program graduate

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Medical Assistant Training CoachAbout GoHealth Urgent CareAt GoHealth Urgent Care, we put patients first—delivering an effortless care experience through a welcoming culture, operational excellence, and strong partnerships with leading health systems and the communities we serve.We believe great care starts with great people. That’s why learning, development, and clinical excellence are central to everything we do.The OpportunityWe’re looking for a Medical Assistant Training Coach who is passionate about teaching, coaching, and developing others. In this role, you’ll partner with Learning and Operations teams to deliver hands-on, competency-based training that prepares Medical Assistants to confidently and consistently deliver high-quality patient care.This role is ideal for an experienced Medical Assistant who enjoys mentoring, traveling within a market, and playing a meaningful role in onboarding and upskilling clinical team members.What You’ll DoTraining & CoachingDeliver hands-on, practical skills training using approved competency-based methodsAssess and validate Medical Assistant competencies for new hires, transfers, and team members needing additional supportConduct center and department onboarding and orientationFacilitate workshops and serve as backup for classroom-based training as neededComplete training documentation and competency assessments using approved digital toolsConduct 30-, 60-, and 90-day check-ins to support learner confidence and readinessCollaborate closely with Training Specialists and Learning Leaders to continuously improve training programsClinical & Operational SupportTravel within the assigned market to support centers and new hiresWork operational shifts when training activities are not scheduledSupport providers, radiologic technologists, and patients through clinical and administrative dutiesPerform patient intake, vitals, point-of-care testing, and exam room preparationAssist with patient registration, insurance verification, scheduling, and follow-up callsMaintain supplies, inventory, equipment logs, and quality control documentationWhat We’re Looking ForRequired QualificationsHigh school diploma or equivalentTraining, coaching, or teaching experienceExperience using Electronic Health Records (EHR)Strong communication, organization, and presentation skillsWillingness to travel and work a flexible schedulePreferred QualificationsGraduate of a Medical Assistant programOne or more years of Medical Assistant experience under a licensed healthcare supervisorUrgent care or fast-paced clinical environment experienceCertification RequirementsOne of the following certifications is requiredCMA, RMA, CCMA, NCMA, NRCMA, or ARMAAccepted in lieu of MA certification at time of hire:LPN or RNEMTCNAAdditional requirements:Basic Life Support (BLS) certification (or obtain within required timeframe)Computerized Provider Order Entry (CPOE) certification if required by roleState-specific MA credentialing requirements apply where applicableWhy You’ll Love Working HereMake a direct impact on patient experience by shaping clinical excellencePlay a key role in developing and mentoring Medical AssistantsPartner with passionate clinical, learning, and operations leadersBe part of a mission-driven organization focused on growth, innovation, and community careSet up email alerts as new job postings become available that meet your interest!If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!