Medical Assistant- Team Leader (Full Time)

North Country HealthCare, Inc.; Lancaster (NH); On-site; USD 32,000 - 43,000; Full time

Job summary

North Country HealthCare, Inc. is seeking a Medical Assistant Team Lead in New Hampshire to oversee daily clinic operations, mentor staff, and coordinate workflows for optimal patient care.

You will monitor patient flow, schedules, and compliance while supporting clinicians during examinations. The role emphasizes leadership, training, and efficient team management within a high-reliability healthcare setting in the White Mountains region.

Qualifications

• High school diploma or equivalent; CMA/RMA/CCMA certification required.
• Certification as CMA/RMA/CCMA must be obtained; non-certified MAs must become certified within 3 months.

Responsibilities

• Supervise and manage daily operations of the medical assistant team.
• Train and mentor staff to ensure consistent patient care quality.
• Coordinate clinic schedules to optimize patient flow.
• Conduct regular team meetings and communicate updates.
• Ensure compliance with healthcare standards and EHR documentation.
• Assist providers during examinations and procedures.
• Oversee inventory of medical supplies and equipment.

Skills

Leadership

Team management

Communication

EHR software

Multitasking

Problem-solving

Education

High school diploma or equivalent

Certified Medical Assistant (CMA/RMA/CCMA)

Job description

About North Country Healthcare (NCH)

North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve. As a leader in a management position this role emphasizes advancing High-Reliability Organization (HRO) principles, embedding a culture of safety, accountability, and consistent high performance.

Position Summary

As the Medical Assistant Team Lead, you will play a crucial role in overseeing daily clinic operations and ensuring top-notch patient care. Your responsibilities will include managing a team of medical assistants, coordinating workflows, and fostering a collaborative and efficient work environment. You will mentor and train staff, implement best practices, and address any issues that arise to enhance team performance. Key duties involve monitoring patient flow, managing schedules, and ensuring compliance with healthcare standards. Your leadership will drive the team to deliver exceptional service and support to both patients and healthcare providers, contributing to the overall success of the clinic.

The anticipated hourly range for this position is $23.39/hr - $29.23/hr - $31.57/hr. Final compensation will be determined based on the selected candidate's applicable experience, skills, qualifications, and other job-related factors.

Education

• High school diploma or equivalent. Certification: Completion of an accredited Medical Assistant program. Certified as an CMA, RMA, CCMA required. Non-certified MAs must obtain certification within 3 months of hire.

Licensure

• Association* accredited course in Basic Life Support (BLS) (for clinical staff), orHeartsaverCPR AED (for nonclinical staff), and renewal on a regular basis, with up to athree-monthgrace period after theexpirationdate.

Skills

• Strong leadership and team management abilities.Excellent communication and interpersonal skills.Proficient in medical software and electronic health records (EHR).Ability to multitask and prioritize in a fast-paced environment.Problem-solving and conflict resolution skills.

Work Experience

• Minimum of 3 years of experience as a Medical Assistant.Prior experience in a leadership or supervisory role preferred.

Essential Functions

• Supervise and manage the daily operations of the medical assistant team.Train and mentor staff to ensure consistent delivery of quality patient care.Coordinate and oversee clinic schedules tooptimizepatient flow.Conduct regular team meetings to communicate updates and address concernsas directed.Ensure compliance with healthcare standards and regulations.Support healthcare providers during patient examinations and procedures.Manage inventory of medical supplies and equipment.Assistwithand resolve patient concerns promptly and professionally.Facilitate communication between medical staff and administrative personnel.Monitor and evaluate team performance, providingfeedbackand coaching.Participate in hiring andonboarding ofnew medical assistants.Ensureaccuratedocumentation in EHR systems.Assistwith development ofstrategies to improve clinic efficiency and patient satisfaction.Stay updated on industry trends and advancements in medicalassisting.

Non-essential Functions

Performs additional duties as assigned.Adheres to facility Values, Service Excellence and Standards of Excellence.