Medical Assistant Team Leader

Lahey Clinic Hospital, Inc.; Burlington (MA); On-site; USD 32,000 - 43,000; Full time

Job summary

Beth Israel Lahey Health seeks a Team Lead Medical Assistant to support daily clinical operations, mentor MA staff, and coordinate team workflows. The role includes performing MA I/II duties, improving patient flow, and ensuring high-quality care in a fast-paced environment.

Responsibilities include onboarding, training, and reinforcing patient experience, safety protocols, and collaboration with leadership and clinical teams to optimize workflows.

Qualifications

• High school diploma or GED required.
• Completion of an accredited Medical Assistant training program preferred.
• Minimum 3 years of Medical Assistant experience required or associate’s degree or higher in lieu of Medical Assistant experience.
• Proficient with EMR systems, clinical protocols, and patient flow best practices.

Responsibilities

• Perform all MA I and MA II responsibilities, including patient rooming, clinical support, documentation, and care coordination.
• Acts as a mentor and preceptor to Medical Assistants and student externs.
• Serve as a team resource on clinical workflows, EMR use, and department standards.
• Monitors daily patient flow and address operational challenges.
• Resolves immediate patient concerns and service recovery, escalates where and when appropriate.
• Supports provider efficiency and team coordination throughout the day.
• Assists with onboarding, training, and reinforcing a positive patient experience, quality and safety protocols.
• Liaise with managers and clinical teams to address issues and improve workflows.
• Participates in or leads small-scale projects, quality initiatives, or workflow optimization efforts.
• Reinforce clinical protocols, infection control practices, and departmental policies.
• Helps support staff scheduling and float coverage as needed.

Education

High school diploma or GED

Completion of an accredited Medical Assistant training program

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Team Lead Medical Assistant supports day-to-day clinical operations while serving as a mentor and a resource for Medical Assistants and other support staff. In addition to performing the full scope of MA I and MA II responsibilities, the Team Lead MA helps coordinate team workflows, reinforce training, and contribute to a positive patient and staff experience. This role collaborates closely with departmental leadership and clinical teams to ensure consistent, high-quality care.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Perform all MA I and MA II responsibilities, including patient rooming, clinical support, documentation, and care coordination
• Acts as a mentor and preceptor to Medical Assistants and student externs
• Serve as a team resource on clinical workflows, EMR use, and department standards
• Monitors daily patient flow and address operational challenges (e.g., delays, room availability, supply issues)
• Resolves immediate patient concerns and service recovery, escalates where and when appropriate
• Supports provider efficiency and team coordination throughout the day
• Assists with onboarding, training, and reinforcing a positive patient experience, quality and safety protocols
• Liaise with managers and clinical teams to address issues and improve workflows
• Participates in or leads small-scale projects, quality initiatives, or workflow optimization efforts
• Reinforce clinical protocols, infection control practices, and departmental policies
• Helps support staff scheduling and float coverage as needed

Qualifications

Education

• High school diploma or GED required
• Completion of an accredited Medical Assistant training program preferred

Experience

• Minimum 3 years of Medical Assistant experience required or associate’s degree or higher in lieu of Medical Assistant experience
• Prior experience supporting clinical teams or projects strongly preferred

Licensure, Certification, Registration

• Basic Life Support (BLS) certification required within 6 months of hire
• Medical Assistant Certification preferred

Skills, Knowledge & Abilities

• Proven ability to mentor, train, and support peers in clinical settings
• Strong organizational and problem-solving skills; ability to respond to day-to-day challenges
• Proficient with EMR systems, clinical protocols, and patient flow best practices
• Excellent communication, teamwork, and customer service skills
• Knowledge of medical terminology, infection control, and compliance standards

Pay Range

Pay Range: $23.15 - $31.16 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs.

Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting our patients, we take care of you.