MEDICAL ASSISTANT TEAM LEAD

Santa Rosa Community Health; Santa Rosa (CA); On-site; USD 41,000 - 48,000; Full time

Job summary

Santa Rosa Community Health is seeking a Medical Assistant Team Lead to oversee the clinic session, assist providers and patients, and serve as a peer trainer for MA staff. The role focuses on balancing workflow during shifts and advancing CARE principles in daily practice.

The Team Lead will participate in cross-site projects, support MA I/II duties, and help ensure efficient clinic operations while maintaining patient confidentiality and high-quality care.

Qualifications

• Graduation from an accredited medical assisting program.
• 12 months of MA experience at SRCH.
• Fluent in English and another required patient access language.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Strong organizational and written/verbal communication skills.

Responsibilities

• Oversee clinic session as MA Team Lead and balance workflow during shifts.
• Assist medical providers, MAs, and patients.
• Train MA I and MA II staff; complete competency check-offs.
• Participate in cross-disciplinary or cross-site projects to advance the strategic plan.
• Other duties as assigned.

Skills

Peer leadership

eCW knowledge

MS Office

Communication skills

Education

Accredited Medical Assisting Program

Fred Pryor training

Tools

eCW

Job description

REPORTS TO (TITLE):

Clinic Manager or Clinic Supervisor

Job Summary:

The Medical Assistant Team Lead functions within the care team by assuming oversight for the clinic session, assisting the medical providers, MAs and patients. The Medical Assistant Team Lead serves as a peer trainer for Medical Assistants, supports completion of all work assignments for MA I and MA II staff, and assists the care team to accomplish all tasks to balance work flow during a clinical shift. The Medical Assistant Team Lead demonstrates C.A.R.E. principals in working with patients and the care team. The Team Lead participates in cross discipline or cross site projects to advance the strategic plan.

Pay range:

$29.83 - $35.59 DEO

Specific Tasks/Duties Include

Performs all duties of an MA I or MA II plus two of the following:

• Order medical supplies OR
• Coordinate clinic flow for a team of clinicians
  • Maximize use of resources, including but not limited to rooms, supplies, equipment, MA tasks
  • Direct the flow of the clinic, including communicating regarding early, late, walk-in patients
  • Use a variety of methods to improve access by helping clinicians meet their visit volume targets
• Support the training of MAs
  • Train new MAs, either individually or in a small group
  • MA Competency check-offs
  • Informal mentor for paths to success with completing job duties within Medical Assistant category
  • As trained, participate in the assigning or monitoring completion of duties within job category for team MAs
• Other duties as assigned

Qualifications

Minimum Qualifications

Education:

• Graduation from and accredited medical assisting program.
• Participation in Fred Pryor training as assigned or recommended.

Experience:

• A minimum of 12 months prior medical assisting experience at SRCH

Knowledge and Skills:

• Fluent in English and one other needed patient access language required (speak, read and write).
• Excellent performance in the MA I or MA II position.
• Demonstrated peer leadership skills preferred.
• Excellent knowledge of eCW and the MA workflows.
• Demonstrated ability to complete assignments.
• Thorough, detail oriented, careful and accurate.
• Demonstrated ability to identify opportunities to improve systems and work flow.
• History of taking initiative and willingness to accept additional assignments to assist in workflow or improve systems.
• Demonstrates knowledge of compliance issues within the community clinic environment.
• Demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures.
• Maintains confidentiality of patients at all times.
• Sensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds.
• Demonstrated coursework with Microsoft Office applications including Outlook, Word, and Excel to increase proficiency.
• Strong organizational skills with ability to track ongoing projects, assist others with work relatively independently during a clinic shift, manage multiple tasks, and meet deadlines.
• Strong written and verbal communication skills.
• Strong interpersonal skills. Ability to work with people with a variety of background and educational levels.
• Ability to work independently and as part of a team.
• Good judgment, problem solving and decision-making skills.

SRCH is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

Physical Requirements

While performing the duties of this job, this position is frequently required to do the following:

• Use standard office equipment and access, input, and retrieve information from a computer. Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.
• Communicate effectively in person or via telephone in a manner, which can be understood by those with whom the person is speaking, including a diverse population.
• Give and follow verbal and written instructions with attention to detail and accuracy.
• Perform complex mental functions; collect, interpret, and/or analyze complex data and information.
• Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information.
• Vision: see details of objects at close range.
• Coordinate multiple tasks simultaneously.
• Reach forward, up, down, and to the side to access files.
• Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.
• Lift up to 15 pounds.
• Travel to other office and community locations.

SRCH provides reasonable accommodation for individuals with a physical or mental disability to apply for jobs and to perform the essential functions of their jobs unless it would cause an undue hardship.