Medical Assistant Team Lead

bmc; Boston (MA); Sur place; USD 70 000 - 90 000; Plein temps

Résumé du poste

The Team Lead Medical Assistant at BMC coordinates staffing and workflows to promote timely patient access, quality care, and positive service experiences. In collaboration with clinical and operational leadership, this role monitors clinic flow and wait times, orders supplies, and serves as a liaison between Medical Assistant staff and management.

The position provides onboarding and ongoing guidance for Medical Assistant staff, while delivering direct patient care as needed and mentoring staff

Responsabilités

• Team Leadership and Supervision: Supervise a team of Medical Assistants, ensuring optimal workflow and task distribution.
• Training, Education and Role Development: Provide training, cross-training and coverage in clinic as needed for Medical Assistant role.
• Patient Care and Clinical Duties: Assist nurses and physicians in providing medical care to patients and responding to clinical situations within scope of practice.

Description du poste

JOB SUMMARY:

The Team Lead Medical Assistan t supports the efficient day-to-day operations of the department by coordinating Medical Assistant staffing and workflows to promote timely patient access, quality care, and positive service experiences. In collaboration with clinical and operational leadership, this role monitors clinic flow, rooming cadence, exam room readiness, and wait times; orders supplies; and serves as a liaison between Medical Assistant staff and management to address operational and patient care issues. The MA Team Lead also supports onboarding, training, and ongoing guidance for Medical Assistant staff. In addition, Team Lead Medical Assistant provides direct patient care as needed in accordance with established hospital policies, procedures, and standards of practice, while offering mentorship and education to support consistent, high-quality clinical performance across teams.

ESSENTIAL RESPONSIBILITIES / DUTIES:

Team Leadership and Supervision:

• Foster a positive work environment by prompting teamwork, inclusiveness and respect, aligning daily interactions and team support with BMC's culture code and values.
• Supervise a team of Medical Assistants, ensuring optimal workflow and task distribution.
• Coordinate Medical Assistant assignments and breaks to ensure fair and equitable distribution, balance of workload across the team while promoting efficiency, maintaining a positive work environment and meeting department needs.
• Conduct regular rounds to monitor task completion and staff presence. Ensure team members are in their assigned areas at the start of and throughout the shift, providing timely support and guidance to promote efficiency and address obstacles to task completion.
• Provide guidance, coaching, and constructive performance feedback for Medical Assistants. Supports team members in developing their skills, enhancing performance, and achieving personal and departmental goals.
• Act as a change agent for new processes and pilot programs by embracing and championing new initiatives, demonstrating openness to change and actively supporting team members in adapting to updates and pilot programs to enhance department operations and patient care.
• Participate in projects for the Medical Assistant team and/or across clinic to support clinic functions, clinic flow and facilitate patient care.
• Provide staff supervision across all assigned clinic sessions.
• Perform staff coaching related to performance and professionalism in coordination with the management team

Training, Education and Role Development

• Provide training, cross-training and coverage in clinic as needed for Medical Assistant role
• Precept new staff to ensure they are fully oriented to the clinic and the role of the Medical Assistant
• Validate routine competencies for essential Medical Assistant tasks and responsibilities
• Participate in the Medical Assistant internship program in partnership with established MA training programs within the clinic to promote development of the Medical Assistant role, where applicable
• Participate in hiring and onboarding the Medical Assistants for the team as needed

Patient Care and Clinical Duties:

• Assist nurses and physicians in providing medical care to patients and responding to clinical situations within scope of practice.
• Ensure equipment is functioning and exam rooms are adequately stocked and maintained.
• Follow clinical practice standards in management and collection of specimens, point of care testing, and procedural support for providers, including chaperoning sensitive exams

Communication and Coordination:

• Is confident in addressing conflicts directly and constructively using professional and supportive communication to foster a positive work environment. Employ effective communication techniques to resolve disagreements and maintain a positive work environment. Works collaboratively with others to identify mutually acceptable solutions, ensuring a respectful work environment and continuity of patient care without escalation.
• Act as a liaison between medical assistants, nursing staff, providers and coordinate with operations staff as needed, to ensure smooth communication and coordination of patient care.
• Attend and participate in team and departmental meetings, providing feedback and insights from the medical assistant team.
• Perform daily check-ins with medical assistants on shift to share important updates and assign priorities.
• Conduct daily and weekly rounding throughout the clinic with the Medical Assistants to provide performance feedback, set priorities, address workflows, discuss issues and concerns, and provide relevant practice updates.

Emergency Response and Patient Safety

• Assists in emergency responses in clinic to support the clinical team to address and respond to medical emergencies, behavioral emergencies and maintain patient safety following BMC policies and procedures.
• Complete BMC and Nursing annual competencies for selected clinical skills, emergency response and ov