Medical Assistant Team Lead

ChenMed LLC; Ashburn (GA); On-site; USD 50,000 - 90,000; Full time

Job summary

ChenMed LLC in Ashburn, GA is seeking a Lead, Care Promoter who performs Medical Assistant duties and acts as a liaison between management and staff to support smooth center operations. The role combines clinical and administrative responsibilities, leading Care Promoters and other staff, coordinating patient flow, preparing exam rooms, and ensuring accurate records and billing.

You will work directly with patients, families and clinicians in a dynamic primary care environment, delivering

Qualifications

• Clinical and administrative skills including patient instruction per physician orders, appointment scheduling, receptionist/registration duties, and medical history data collection.
• Ability to mentor and lead non-licensed clinical staff and coordinate with management.
• Customer-service oriented, with strong communication and problem-solving abilities.

Responsibilities

• Lead Care Promoters and clinical staff to ensure task completeness and accuracy.
• Monitor team performance, manage schedules, and provide feedback to Center leaders.
• Provide MA-level care, prepare exam rooms, and assist physicians in ambulatory settings.
• Liaise with medical and leadership staff to improve facility operations and patient flow.
• Process patient records, charges, and lab specimens as part of daily operations.
• Address customer-service issues and coordinate transportation and other patient needs.

Job description

We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Lead, Care Promoter is required to perform all duties of the Medical Assistant and also functions as the resource person to the non-licensed staff. The incumbent in this role acts as a liaison between management and staff. He/She possesses a variety of clinical and administrative skills which include: providing appropriate patient instructions per physician orders, maintaining appointment schedules receptionist, registration duties, medical history data collection, etc., to ensure smooth center operations. The Lead, Care Promoter assists in some practices with patient care providing first level counseling to staff. This is a healthcare and leadership-focused position working directly with patients and their families, doctors and other medical personnel in a dynamic and professional environment to provide the highest level of quality healthcare to all patients.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Leads Care Promoters and other clinical staff, ensuring the completeness and accuracy of all tasks.
• Monitors team performance, identifies any issues and provides Center leaders with feedback. Manages and monitors team member work schedules
• Provides appropriate medical assistant care to patients following established standards and practices. Prepares exam rooms for patients ensuring all necessary medical tools and equipment are present and functional.
• Assists physicians and clinicians in the ambulatory setting.
• Liaises with medical and leadership staff to identify efficiencies in the facility’s operations.
• Keeps management apprised of early personnel issues.
• Assembles patient medical records prior to provider receiving the record.
• Disassemble patient medical record after patient visit and inputs and post patients charges into system.
• Addresses/resolves any customer-service issues.
• Ensures proper flow of patients/doctors from check-in area to patient exam rooms.
• Facilitates processes and procedures related to screening of walk-in patients
• Ensures proper handling, documentation and transmission of phone calls and telephone messages.
• Ensures accuracy of medications provided to patients. Inspects pharmacy log and inventory.
• Ensures accurate indexing of all paperwork.
• Leads, monitors and handles deliveries and invoices for medical products.
• Monitors waiting time report.
• Checks over patient schedules for transportation pickup.
• Discharges patients in accordance with physicians’ orders.
• Inspects crash cart on a weekly basis.
• Coordinates sending out of lab specimens.
• Acquires reports from hospitals and urgent care centers for incoming patients

Other duties and responsibilities may include:

• Obtains and records:

  • Vital signs
  • Time in/date
  • Weight
  • Medication profile
  • Immunization record
  • Allergies
  • Chief compliant
  • Signature/initials where appropriate

• Prepares patient prior to provider examination

• Performs other duties as assigned and modified at manager’s discretion.