Medical Assistant Lead

PAFC; Scottsdale (AZ); Vor Ort; USD 50.000 - 72.000; Vollzeit

Zusammenfassung

Clear Destination Inc. seeks a Medical Assistant Lead to support clinical operations and supervise MA staff across small offices. You will train, evaluate, and ensure quality patient care under clinician supervision, with emphasis on pediatric care, vaccination, and vaccine logistics.

Ideal candidates have 3+ years MA experience, BLS, and MA certification. The role includes direct patient care, coordination with clinicians, and lab procedures in a fast-paced setting.

Qualifikationen

• Minimum 3 years of Medical Assistant experience in a healthcare setting.
• 2 years as a PA Medical Assistant preferred.
• MA Diploma/Certification required or a minimum of 3 years MA experience will commensurate Diploma/Certification requirement
• Active BLS certification required

Aufgaben

• Train and evaluate Medical Assistant staff; monitor patient visit times and infection prevention compliance.
• Assist in clinical administrative duties in the absence of the Practice Manager.
• Maintain high quality patient experience and infection control in the office.
• Document patient vitals and update medical records with accurate information.
• Prepare patients for examinations and assist with procedures under supervision.
• Vaccine and medication reconciliation and patient education.
• Ensure vaccine cold chain management and proper reporting of excursions.
• Ensure proper patient identifiers and injections administration.
• Coordinate referrals and forms including DME and school clearances.
• Proficient in phlebotomy and lab specimen handling as required

Kenntnisse

Leadership

Interpersonal skills

Patient care

Multitasking

Medical terminology

EHR proficiency

Ausbildung

High School diploma

Bachelor of Science in General Medicine

Tools

EHR software

Jobbeschreibung

PRIMARY FUNCTION

The Medical Assistant Lead is responsible for assisting the Practice Manager in overseeing daily clinical operations for small to medium sized offices of less than 4.5 clinicians and less than 6 Medical Assistants. Ensures Medical Assistants perform quality team-based patient care under the direct supervision of clinicians for both clinical and administrative functions to promote health and wellness in a safe and friendly environment. Supports clinicians and care management teams in the maintenance of chronic disease management, examination and treatment of pediatric patient population. Specialty trained as applicable.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supports practice manager and PA management in the training, development and competency evaluation of the Medical Assistant staff, the monitoring of patient visit time and experience, office, staff compliance to organization’s infection prevention program, medication management, vaccine cold chain handling and storage, and ensure appropriate stock levels of clinical supplies.
• May assume all clinical administrative responsibilities in the absence of the Practice Manager.
• Maintains high quality patient experience, welcomes patients; ensures a safe patient environment, office and exam room cleanliness and appropriate supplies and equipment for patient care in adherence to infection control policy and procedures.
• Performs and documents patient’s intake vitals to include but limited to height, weight, temperature, blood pressure, pulse and respiration rate; repeat and notify clinician of any abnormal findings.
• Interviews patient based on age appropriateness and/or specialty needs with accurate documentation and update medical records to include chief complaint, current medications with drug name, dosing, route, medication and food allergies with reaction and severity, vaccine, medical, surgical, family, social histories, any barriers to care and home status. Obtains necessary medical records, consultation notes, hospital inpatient and/or ED discharge records, diagnostic and laboratory results for clinician review and treatment follow-up as needed.
• Prepares patient for clinician examination, ensure clinician orders performed and accurately documented. Performs with clinician supervision and assist clinicians in necessary age-appropriate vision, hearing screenings, electrocardiograms with repeat as needed, sutureremoval, ear lavages, urine cauterization, ear piercing, wound care, specialty procedures and emergency response with proper clinician supervision.
• Performs and documents vaccine and medication reconciliation with patient and state registry; provides written vaccine information statements, education of patients/parents prior to vaccine and medication administration.
• Ensures and adheres to vaccine cold change management with proper handling, storage, preparation and administration to include reporting vaccine excursion.
• Performs proper patient identifiers, buddy process validation as per policies, and performs proper vaccine and medication administration to include intramuscular, intradermal, subcutaneous injections with post observation.
• Completes patient follow up and tasks assigned to meet patient needs such as answers phones, handles correspondence, provides clinician with necessary information for prescription refill requests, obtains medication preauthorization, assists with patient referrals and patient form completion to include DME, therapy, school clearance, sports and medication forms, arranges home, hospital care, procedures and follow up appointments, etc.
• Proficient in lab services including phlebotomy, lab sample collection, quality controls, proper lab processing with documentation and reporting to clinician as outlined per policy.

SUPERVISORY RESPONSIBILITIES

Assists with leading and supervising Medical Assistants. Assists with performance evaluations.

QUALIFICATIONS

EDUCATION:

Minimum High School diploma required. Medical foreign doctors must have a Bachelor of Science degree in General Medicine from a regionally accredited university or equivalent.

EXPERIENCE:

Minimum 3 years of Medical Assistant experience in a healthcare setting required. 2 years as a PA Medical Assistant preferred.

LICENSURE / CERTIFICATION

• MA Diploma/Certification required OR a minimum of 3 years of MA experience will commensurate Diploma/Certification requirement
• MA Certification preferred
• Active BLS certification required

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to lead and influence change with a team
• Excellent interpersonal, organizational and customer service skills to support and reassure pediatric patients and their families
• Maintain effective working relationships with patients, employees and the community
• Ability to multitask in a fast-paced environment
• Knowledge of basic medical terminology, and immunization
• Knowledge of medical safety practices and standards
• Ability to plan, prioritize and organize
• Ability to communicate clearly both written and verbally
• Critical thinking to include emergency situation
• Proficiency in electronic health recordkeeping systems

TYPICAL WORKING CONDITIONS

• Patient-facing, direct patient care
• Travel to other office locations as needed with reimbursement outlined per company policy
• Indoor work, Excessive noise, Exposure to hazards
• Operating computer

OTHER PHYSICAL REQUIREMENTS

• Vision, Sense of sound, Sense of touch
• Ability to wear Personal Protective Equipment (PPE)
• Reach outward, Manual dexterity, Reach above shoulder
• Lift/Carry 20 lbs. or less, Push/Pull 41-200 lbs.
• Sitting, Walking, Crawling, Squat or kneel, Bending

PERFORMANCE REQUIREMENTS

As an essential member of patient-centered medical home team, performs and meets best practice standards, quality and key performance indicators set forth by the organization. Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI (Protected Health Information) in accordance with organizational policy, Federal, State, and local regulations. The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to be an accurate reflection of the general nature of level of the job. I have read the above job description and my supervisor has discussed it with me and I understand the responsibilities of the job for which I have been hired. I acknowledge that I have assumed responsibility for carrying out these tasks to the best of my ability and accordance with company policies.